Finnair built on existing automation tools and processes to handle the surge in inquiries due to the Covid-19 pandemic.

How expondo Went Live with Ticket Automation in 5 Days
Ecommerce - Zendesk
From fintech to ecommerce, travel to telecommunications, the world’s most CX-obsessed brands use Ultimate’s virtual agent platform to scale their customer support. See how some of our featured customers have found success.
900% Increase in queries in March 2020
50% Automation reached during pandemic
Finnair built on existing automation tools and processes to handle the surge in inquiries due to the Covid-19 pandemic.
95% Of email backlog cleared
12K Emails automated per month
UK fintech company Pockit reduced email backlog while also reducing costs with Ultimate’s ticket automation.