Finnair built on existing automation tools and processes to handle the surge in inquiries due to the Covid-19 pandemic.

How green energy company Vandebron scaled their chat support by 150% without scaling their support team
Energy — Salesforce
900% Increase in queries in March 2020
50% Automation reached during pandemic
Finnair built on existing automation tools and processes to handle the surge in inquiries due to the Covid-19 pandemic.
$55K saved each month
75% drop in transfer rates
ActiveCampaign needed a solution that would instantly route customer queries to the right department. What they hadn’t bargained for was the substantial cost savings support automation would bring.