Customer stories

How green energy company Vandebron scaled their chat support by 150% without scaling their support team

Energy — Salesforce

How major online retailer Verkkokauppa saves €330K per year with automation

Ecommerce — Zendesk

How Deezer saved 200 agent hours each week & delivered joyful CX through instant support

Entertainment — Zendesk

How ticket automation helped Lush reach a 60% first contact resolution rate

Ecommerce — Zendesk

How chat automation saves SaaS platform ActiveCampaign $55K each month

SaaS — Zendesk

How Telia generates direct revenue with chat automation

Telecommunications — Genesys

How Jackpots.ch provided 24/7 support in 4 languages without hiring a single extra agent

Online gaming — Zendesk

How expondo went live with ticket automation in 5 days

Ecommerce — Zendesk

How a virtual agent paved the way for Papier’s US expansion

Ecommerce — Zendesk

How Victoria Plum provided 24/7 support for its customers

Ecommerce — LiveChat

How Tomorrow & Ultimate drove sustainable growth using AI

Financial Services — Freshworks

How TransferGo gave its customers best-in-class speed & value

Financial Services — Zendesk

How Finnair and Ultimate navigated Covid-19 with automation

Travel — Salesforce

How PURELEI surpassed a deflection rate of 50%

Ecommerce — Zendesk

How Pockit reduced its email backlog by 95% in just two months

Fintech — Zendesk

How automation helped Aurinkomatkat bounce back from Covid-19

Travel — Salesforce

How Fonecta automated 70% of its most common inquiries

Ecommerce — giosg

How Superbet increased their first response times by 74%

Online gaming — Zendesk

How TeleClinic revolutionized customer service in Telemedicine

Healthtech — Zendesk

How Posti automated 80% of incoming inquiries in a month

Logistics — Salesforce