Finnair built on existing automation tools and processes to handle the surge in inquiries due to the Covid-19 pandemic.

How chat automation saves SaaS platform ActiveCampaign $55K each month
SaaS - Zendesk
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900% Increase in queries in March 2020
50% Automation reached during pandemic
Finnair built on existing automation tools and processes to handle the surge in inquiries due to the Covid-19 pandemic.
$55K saved each month
75% drop in transfer rates
ActiveCampaign needed a solution that would instantly route customer queries to the right department. What they hadn’t bargained for was the substantial cost savings support automation would bring.