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Customer Stories

From fintech to ecommerce, travel to telecommunications, the world’s most CX-obsessed brands use Ultimate’s virtual agent platform to scale and streamline their customer support. See how some of our featured customers have found success.

Rated on G2 as #1

Languages supported 109

Potential automation rate 60%

A Finnair airplane soaring through the skies.

900% Increase in queries in March 2020

50% Automation reached during pandemic

Finnair built on existing automation tools and processes to handle the surge in inquiries due to the Covid-19 pandemic.

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ActiveCampaign-teaser_2x

$55K saved each month

75% drop in transfer rates

ActiveCampaign needed a solution that would instantly route customer queries to the right department. What they hadn’t bargained for was the substantial cost savings support automation would bring.

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Customer stories

A group of people working at a desk with a colorful mural in the background.

How chat automation saves SaaS platform ActiveCampaign $55K each month

SaaS - Zendesk

Verkkokauppa's storage space with products

How Verkkokauppa saves €330K per year with automation

Ecommerce - Zendesk

Deezer-teaser_2x

How Deezer saved 200 agent hours each week & delivered joyful CX through instant support

Entertainment — Zendesk

A view of Telia's office building

How Telia generates direct revenue with chat automation

Telecommunications — Genesys

jackpots-teaser_2x (1)

How Jackpots.ch provided 24/7 support in 4 languages without hiring a single extra agent

iGaming - Zendesk

expondo-teaser_2x

How expondo went live with ticket automation in 5 days

Ecommerce - Zendesk

A notebook by stationery company Papier

How a virtual agent paved the way for Papier’s US expansion

Ecommerce — Zendesk

A bathroom furnished with Victoria Plum products

How Victoria Plum provided 24/7 support for its customers

Ecommerce — LiveChat

tomorrow-teaser

How Tomorrow & Ultimate drove sustainable growth using AI

Financial Services — Freshworks

A smartphone showing TransferGo's banking app

How TransferGo gave its customers best-in-class speed & value

Financial Services — Zendesk

cox&cox-teaser

How Cox & Cox's virtual agent empowered customers 24/7

Ecommerce — Freshworks

finnair-teaser

How Finnair and Ultimate navigated Covid-19 with automation

Travel — Salesforce

A woman wearing jewellery by PURELEI

How PURELEI surpassed a deflection rate of 50%

Ecommerce — Zendesk

aurin-teaser

How automation helped Aurinkomatkat bounce back from Covid-19

Travel — Salesforce

A view into Fonecta's offices

How Fonecta automated 70% of its most common inquiries

Ecommerce — giosg

A smartphone with the superbet app opened

How Superbet increased their first response times by 74%

iGaming — Zendesk

A computer showing the Teleclinic website

How TeleClinic revolutionized customer service in Telemedicine

Healthtech — Zendesk

A posti worker in a warehouse

How Posti automated 80% of incoming inquiries in a month

Logistics — Salesforce

Pockit-teaser_2x

How Pockit reduced its email backlog by 95% in just two months

Fintech - Zendesk

The top ecommerce, finance, travel, telco & healthtech companies automate customer service with Ultimate

Results, fast.  And live in 3 weeks

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Deliver supercharged, faster, more joyful customer support with Ultimate

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This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No. 880954

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