Money transfer status, failed payments, direct debit settings
Card activation, unblocking your card
Login problems, updating account settings, statement requests, signing up for service updates
Your virtual agent sends first responses instantly and resolves simple queries on the spot. It will also reduce Average Handling Times for your human agents by collecting and verifying information upfront.
"The virtual agent not only reduced our support team’s Average Handle Time by 50%, it also ramped up overall automation to 30%."
When it comes to financial services & transactions, your customers need and deserve immediate support. Not only will your Ultimate virtual agent respond instantly — it also seamlessly escalates the most demanding issues to your human support staff.
"In just two months, we were able to reduce about 95% of our support tickets backlog. We also reduced our response time from weeks to under two days, thanks to Ultimate’s Ticket Automation."
"Intuitive UX and great customer service! We received great and consistent support throughout the bot building process. Building the bot was easy thanks to the great back-end UX."
"Our complex use case seems to work beyond expectations. I have experience with competitors products and from my personal POV, it seems Ultimate's AI algorithm is a step ahead."
“The best part is the ease of getting started without any hassle. I like the way it smoothly integrates with our CRM. Automation truly at its best.”
"We were looking for a provider that integrates seamlessly with Zendesk and can do more than automate FAQs. Today we automate complex end-to-end conversations and processes, categorize tickets and help our agents navigate through their daily chats."
