
How Telia Uses Automation to Generate Direct Revenue via their CS
Telia has transformed its customer service by increasing its deflection rate, improving customer experiences, and boosting agent morale.
New phone deliveries, network issues
Required documents, updating details
Provide continuous and efficient support to customers at reduced costs
"Intuitive UX and great customer service! We received great and consistent support throughout the bot building process. Building the bot was easy thanks to the great back-end UX."
"Our complex use case seems to work beyond expectations. I have experience with competitors products and from my personal POV, it seems Ultimate's AI algorithm is a step ahead."
“The best part is the ease of getting started without any hassle. I like the way it smoothly integrates with our CRM. Automation truly at its best.”
"We were looking for a provider that integrates seamlessly with Zendesk and can do more than automate FAQs. Today we automate complex end-to-end conversations and processes, categorize tickets and help our agents navigate through their daily chats."
Go live in under 3 weeks and see results fast.