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Parent-Integrations

Out-of-the-box CRM integrations

Natively integrate our headless automation platform with major CRMs like Zendesk and Freshworks to avoid data silos and interruptions to your existing tech stack.  Ultimate's virtual agents sit in your CRM ecosystems and can do everything your human agent can — and so much more.

CRM integrations: benefits in a nutshell

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Cut costs and save time

Watch your handle times and overhead costs drop as your virtual agent automates up to 60% of your support requests.

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Stay in control of customer comms

Think of our Ultimate CRM integrations as your one-stop-shop for customer comms. For conversations that are both on point and on brand.

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Personalize your CX

Create joyful CX with multilingual support, limitless UX capabilities, as well as automated data gathering, tagging, location detection, and more.

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Enjoy a speedy, seamless setup

Integrate Ultimate's headless automation platform with LiveChat, Dixa, Freshworks, or the Zendesk suite in only a few clicks.

PublicAPI

Integrate with our public API

Your CRM doesn’t natively integrate with us? No problem! Easily integrate with our public API to pair the power of Ultimate’s automation platform with any CRM. We provide the interface, you choose the integration architecture that best fits your needs.

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Custom API integrations

Take automation to the next level with custom API integrations. Empower your customers to fully self-serve by triggering actions for automated refunds, return labels, updating a PIN code, and many more use cases. 

Custom API integrations: benefits in a nutshell

  1. Ultimate efficiency, great CX

    Empower your customers to get exactly what they need in the instant they need it via full self-service automation.

    View API integration use case
  2. Seamless setup

    Go live with your integration in as little as one week. Our headless approach ensures no risk, no disruptions, and no coding headaches.

  3. Future-proofed support

    Our custom integrations work with any CRM and back office program, so we’ll stay with you even if you switch providers at any point

    Get started in under 1 week
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Getting started with your Ultimate integration

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1. Import your unique support data

Use our AI-powered Automation Explorer to determine your most frequently asked questions, then automate them for maximum automation ROI.

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2. Seamlessly connect your CRM

Go live in minutes with our native integrations for Zendesk, Sunshine Conversations, Freshworks, LiveChat or Dixa. Or leverage our public API for a similarly seamless setup.

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3. Add custom integrations

Looking to take efficiency and customization one step further? Then leverage the Ultimate self-service tool by integrating with your back office systems via APIs.

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4. Train your virtual agent

With our state-of-the-art Training Center, you can train your bot based on suggestions by our AI to answer queries even more accurately as time goes on.

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5. Create personalized conversations

Apply rich media functionalities like buttons and image carousels to provide engaging, interactive, efficient support — in 109 languages.

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6. Measure automation success

Build reports and track efficiency in our analytics dashboard.

Papier's success story with their Ultimate integrations

What our customers love about our integrations

Rating G2

"What we liked most was the ease of creating a working chatbot environment in multiple languages with a deep and seamless API integration."

Kevin v. R, Information Systems Specialist Enterprise
Rating G2

"The possibility of integrations is another great opportunity to deflect chats."

Administrator in Gambling & Casinos
Rating G2

"We were looking for a provider that integrates seamlessly with Zendesk and can do more than automate FAQs. Today we automate complex end-to-end conversations and processes, categorize tickets and help our agents navigate through their daily chats."

Aditya J, Co-Founder & COO, Small Business
Rating G2

"Integrates easily within our Salesforce CRM system for a seamless handover to agents."

Internal Consultant in Oil & Energy

G2 average rating
Leader on G2

Customize CX and elevate efficiency with integrations