In the final part of our “Getting Started with Ultimate.ai” series, we answer one of the most common questions we get asked: where will the bot fit into a customer support department? Should human agents be worried about their jobs? Read on to find out why you have absolutely nothing to worry about.
We are deeply integrated in Salesforce Service Cloud and together, aim to drive better customer experience. We enable Salesforce customers to build great virtual agents that automate 30-70% of customer support requests across all digital support channels.
In the last few years, interest in “Automation” and “AI” has grown, along with the volume of customer interactions. Many customer service teams have been looking into how they can automate more of their operations. But just how much should you automate, and what are some benefits of doing so?
Our COO Sarah Al-Hussaini was invited to speak at an SAP WiT Tech Talk on May 11. In her talk, given to SAP employees, Sarah Al-Hussaini, COO and CoFounder of ultimate.ai, shares how the customer service industry is getting smarter with a human-first approach to artificial intelligence.
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