automation of repetitive cases
Multilingual answer guidance and case automation in Freshworks. Deflect over 30% of tickets. Boost agent results. Deliver exceptional customer experiences.
Be there for your customers, anywhere, anytime. Our simple to use tools help you automate up to 80% of inquiries, eliminate manual work and streamline processes for your agents. All in over 100+ languages.
Use real-time insights into key customer inquiries and topic trends to improve your AI, your customer experience and your business. Get analytics directly in your Freshworks Platform and your ultimate.ai Dashboard.
It’s not just the setup that’s fast. Almost everything about ultimate.ai is rapid. Rapid setup, rapid integration, rapid results.
Most AI fails in complex languages. Not ours. Get AI which performs at native fluency in all languages and automate your customer service on a global scale.