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Why use your Ultimate chatbot with Freshworks?

Support channels

Automate repetitive cases across both chat and tickets in Freshdesk and Freshchat.

 

Multilingual support

Take your customer service global with 24/7 support in up to 109 languages.

Headless approach

Avoid data silos and disruptions to your tech stack with a virtual agent that sits inside your CRM.

 

Safety & security

Your data is safe with us: Both Ultimate and Freshworks are GDPR and SOC 2 type 2 compliant.

How to get started with your Freshworks integration

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1. Import historical data

Use our AI-powered CS Automation Explorer to determine your most frequently asked questions, then prioritize them for automation.

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2. Immediately improve agent productivity

Streamline processes with automated tagging, data enrichment, and ticket closing.

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3. Build personalized dialogues

Make conversing with your customers a joy, with conversations in 109 languages & rich media like buttons and image carousels supported.

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4. Add custom API integrations

Offer even more personalization and fully automate processes by connecting your virtual agent with your back office systems.

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5. Track your success

Build reports and evaluate your Freshworks chatbot and ticketing performance in our analytics dashboard.

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Maximize your automation ROI

Use our AI-powered Automation Explorer to analyze your past support data. It’ll produce a free personalized report that includes your most common customer requests and how many hours of agent time you could save by automating them.

Analyze your data

Get started with Ultimate & Freshworks