80% of tickets enriched
50% AHT reduction
Ultimate’s virtual agent seamlessly integrated into Freshworks and supported customers across chat and email in German and English.
"We spoke to other providers but we really liked Ultimate's product because it’s easy to use, easy to set up, and cost effective for us. Now, thanks to Ultimate, we can serve our customers 24/7."
Use our AI-powered CS Automation Explorer to determine your most frequently asked questions, then prioritize them for automation.
Streamline processes with automated tagging, data enrichment, and ticket closing.
Make conversing with your customers a joy, with conversations in 109 languages & rich media like buttons and image carousels supported.
Offer even more personalization and fully automate processes by connecting your virtual agent with your back office systems.
Build reports and evaluate your Freshworks chatbot and ticketing performance in our analytics dashboard.
Use our AI-powered Automation Explorer to analyze your past support data. It’ll produce a free personalized report that includes your most common customer requests and how many hours of agent time you could save by automating them.
