Your virtual agent is built right in Freshworks & becomes a part of your team
Automate repetitive cases across both chat and tickets in Freshworks
Take your customer service global with 24/7 support in up to 109 languages
Manage your virtual agent with ease, no coding or development required
Your data is safe with us: we're GDPR and SOC 2 type 2 compliant
30% Chat automation rate
50% Reduction of average handling time
Tomorrow’s virtual agent seamlessly integrated into Freshworks and supported customers across all channels in German and English.
"I reached out to Ultimate. We spoke to sales. We signed off after 2 weeks, then went live 3-4 weeks after that!"
Use AI to determine your most frequently asked questions, and then train your virtual agent to answer them
Your virtual agent ensures customers can continue the conversation and get human help when they need it
Automate tagging & updating custom fields to indicate contact reason, customer information, and more
Triage all tickets based on context, user type, working hours, priority, and more
Make conversing with your customers a breeze with buttons, link buttons, and image carousels supported
Reduce your backlog with automatic ticket creation, routing, replies and merging
