80%
automation of repetitive cases
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Serve more customers faster, with intelligent virtual assistance
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Freshworks
Customer service automation for Freshworks
Multilingual answer guidance and case automation in Freshworks. Deflect over 30% of tickets. Boost agent results. Deliver exceptional customer experiences.
Improve experiences and save on headcount with end-to-end customer service automation
Automate
Automate repetitive cases and actions in Freshworks
Be there for your customers, anywhere, anytime. Our simple to use tools help you automate up to 80% of inquiries, eliminate manual work and streamline processes for your agents. All in over 100+ languages.
- Build and manage your own conversational AI
- Automate repetitive cases across Freshchat and Freshdesk
- API connections for end-to-end process automation
- Native Freshworks integration for seamless handoff to agents
- Provide 24/7 multilingual customer service
Analyse
Be agile with actionable customer service analytics
Use real-time insights into key customer inquiries and topic trends to improve your AI, your customer experience and your business. Get analytics directly in your Freshworks Platform and your ultimate.ai Dashboard.
- Track AI and agent performance in real time
- Identify case volumes and trends
- Give your admins x-ray vision to tackle problems at the source, before they impact more customers
You're in good company
Customer service automation for Freshworks in 3 easy steps
1
Install the ultimate.ai App
Chat to our team or download the ultimate.ai App from Freshworks Marketplace. Get customer service automation live in a few easy clicks.
2
AI trains on your chat data
Train your AI automatically using your historical customer service data - no costly setup needed. Start generating ROI in days instead of months.
3
Automate your customer service
Automate repetitive cases and guide your agents with answer recommendations. Scale your team and improve CX with 24/7 multilingual customer support.
Complete toolkit for world-class customer service automation in Freshworks
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