Freshworks and Ultimate virtual agent

Automate chat and ticket requests on Freshworks and provide speedy support to customers on channels they love

Why use Ultimate with Freshworks?


Native integration

Your virtual agent is built right in Freshworks & becomes a part of your team


Support channels

Automate repetitive cases across both chat and tickets in Freshworks


Multilingual support

Take your customer service global with 24/7 support in up to 109 languages


No code, no problem

Manage your virtual agent with ease, no coding or development required


Safety & security

Your data is safe with us: we're GDPR and SOC 2 type 2 compliant

Deliver personalized support


Import historical data

Use AI to determine your most frequently asked questions, and then train your virtual agent to answer them


Seamless agent handoff

Your virtual agent ensures customers can continue the conversation and get human help when they need it


Improved workflows

Automate tagging & updating custom fields to indicate contact reason, customer information, and more


Intelligent routing

Triage all tickets based on context, user type, working hours, priority, and more


Rich messaging

Make conversing with your customers a breeze with buttons, link buttons, and image carousels supported


Backlog grooming

Reduce your backlog with automatic ticket creation, routing, replies and merging

Results, fast. 
 And live in 3 weeks