Freshworks and Ultimate virtual agent

Automate chat and ticket requests on Freshworks and provide speedy support to customers on channels they love

Why use Ultimate with Freshworks?

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Native integration

Your virtual agent is built right in Freshworks & becomes a part of your team

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Support channels

Automate repetitive cases across both chat and tickets in Freshworks

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Multilingual support

Take your customer service global with 24/7 support in up to 109 languages

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No code, no problem

Manage your virtual agent with ease, no coding or development required

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Safety & security

Your data is safe with us: we're GDPR and SOC 2 type 2 compliant

Deliver personalized support

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Import historical data

Use AI to determine your most frequently asked questions, and then train your virtual agent to answer them

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Seamless agent handoff

Your virtual agent ensures customers can continue the conversation and get human help when they need it

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Improved workflows

Automate tagging & updating custom fields to indicate contact reason, customer information, and more

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Intelligent routing

Triage all tickets based on context, user type, working hours, priority, and more

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Rich messaging

Make conversing with your customers a breeze with buttons, link buttons, and image carousels supported

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Backlog grooming

Reduce your backlog with automatic ticket creation, routing, replies and merging

Results, fast. 
 And live in 3 weeks