80%
automation of repetitive cases
Product Overview
Serve more customers faster, with intelligent virtual assistance
Features
Features for intelligent customer service
Pricing
World-class automation with simplified pricing
AI for eCommerce & Retail
Delight shoppers with faster chat support
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Freshworks
Customer service automation for Freshworks
Multilingual answer guidance and case automation in Freshworks. Deflect over 30% of tickets. Boost agent results. Deliver exceptional customer experiences.
Improve experiences and save on headcount with end-to-end customer service automation
Automate
Automate repetitive cases and actions in Freshworks
Be there for your customers, anywhere, anytime. Our simple to use tools help you automate up to 80% of inquiries, eliminate manual work and streamline processes for your agents. All in over 100+ languages.
- Build and manage your own conversational AI
- Automate repetitive cases across Freshchat and Freshdesk
- API connections for end-to-end process automation
- Native Freshworks integration for seamless handoff to agents
- Provide 24/7 multilingual customer service
Augment
Guide your agents through complex cases
Suggest responses for your Freshchat agents in real time. Resolve cases faster and give higher quality support. Let your agents train your AI as they work, with each selection improving the accuracy of your automated and suggested responses.
- Reduce average handle times (AHTs) by over 30%
- Scale number of agent cases per hour by over 25%
- Improve CX with more on-brand answers and happier agents
- AI keeps learning to grow your automation level
Analyse
Be agile with actionable customer service analytics
Use real-time insights into key customer inquiries and topic trends to improve your AI, your customer experience and your business. Get analytics directly in your Freshworks Platform and your ultimate.ai Dashboard.
- Track AI and agent performance in real time
- Identify case volumes and trends
- Give your admins x-ray vision to tackle problems at the source, before they impact more customers
You're in good company
Customer service automation for Freshworks in 3 easy steps
1
Install the ultimate.ai App
Chat to our team or download the ultimate.ai App from Freshworks Marketplace. Get customer service automation live in a few easy clicks.
2
AI trains on your chat data
Train your AI automatically using your historical customer service data - no costly setup needed. Start generating ROI in days instead of months.
3
Automate your customer service
Automate repetitive cases and guide your agents with answer recommendations. Scale your team and improve CX with 24/7 multilingual customer support.
Complete toolkit for world-class customer service automation in Freshworks
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