Customer service automation for Freshworks

Multilingual answer guidance and case automation in Freshworks. Deflect over 30% of tickets. Boost agent results. Deliver exceptional customer experiences.

Improve experiences and save on headcount with end-to-end customer service automation


Automate repetitive cases and actions in Freshworks

Be there for your customers, anywhere, anytime. Our simple to use tools help you automate up to 80% of inquiries, eliminate manual work and streamline processes for your agents. All in over 100+ languages.

  • Build and manage your own conversational AI 
  • Automate repetitive cases across Freshchat and Freshdesk
  • API connections for end-to-end process automation
  • Native Freshworks integration for seamless handoff to agents
  • Provide 24/7 multilingual customer service

Learn more about Automate


Be agile with actionable customer service analytics

Use real-time insights into key customer inquiries and topic trends to improve your AI, your customer experience and your business. Get analytics directly in your Freshworks Platform and your Dashboard.

  • Track AI and agent performance in real time
  • Identify case volumes and trends
  • Give your admins x-ray vision to tackle problems at the source, before they impact more customers

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Customer service automation for Freshworks in 3 easy steps
Install App 48


Install the App

Chat to our team or download the App from Freshworks Marketplace. Get customer service automation live in a few easy clicks.

Self Learning 48


AI trains on your chat data

Train your AI automatically using your historical customer service data - no costly setup needed. Start generating ROI in days instead of months.

Rapid Deployment 48


Automate your customer service

Automate repetitive cases and guide your agents with answer recommendations. Scale your team and improve CX with 24/7 multilingual customer support.

Complete toolkit for world-class customer service automation in Freshworks

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