The Ultimate Freshworks integration

Automate chat and ticket requests in Freshdesk and Freshchat to provide speedy support to customers on the channels they know and love.

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The world’s leading companies trust Ultimate

Why use your Ultimate chatbot with Freshworks?

Support channels

Automate repetitive cases across both chat and tickets in Freshdesk and Freshchat.

 

Multilingual support

Take your customer service global with 24/7 support in up to 109 languages.

Headless approach

Avoid data silos and disruptions to your tech stack with a virtual agent that sits inside your CRM.

 

Safety & security

Your data is safe with us: Both Ultimate and Freshworks are GDPR and SOC 2 type 2 compliant.

How to get started with your Freshworks integration

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1. Import historical data

Use our AI-powered CS Automation Explorer to determine your most frequently asked questions, then prioritize them for automation.

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2. Immediately improve agent productivity

Streamline processes with automated tagging, data enrichment, and ticket closing.

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3. Build personalized dialogues

Make conversing with your customers a joy, with conversations in 109 languages & rich media like buttons and image carousels supported.

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4. Add custom API integrations

Offer even more personalization and fully automate processes by connecting your virtual agent with your back office systems.

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5. Track your success

Build reports and evaluate your Freshworks chatbot and ticketing performance in our analytics dashboard.

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Maximize your automation ROI

Use our AI-powered Automation Explorer to analyze your past support data. It’ll produce a free personalized report that includes your most common customer requests and how many hours of agent time you could save by automating them.

Analyze your data

Get started with Ultimate & Freshworks

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