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Customer Support Academy

An interactive learning hub for scaling and improving customer support

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Customer Service Best Practices in 2022

Customer Service Best Practices in 2022

Learn everything you need to know about the best practices for customer support in today’s fast-paced, digital-forward, post-pandemic world.

Intro to Automated Customer Service

Intro to Automated Customer Service

Discover the basics of how to get started with automation in customer service, and learn what AI-powered automation can do for you.

Customer service technology for automation success

Customer Service Technology for Automation Success

Explore the different types of customer service technology available on the market, and learn how to choose the right tech setup to deliver outstanding customer experiences.

Customer Service Skills for Success

Customer Service Skills for Success

Empower your agents with the right customer service skills for success, discover ways to improve their employee experience, and find out how automation can complement your efforts.

Customer Service Success Metrics

Customer Service Success Metrics

Find out how to measure customer service, what KPIs you should be tracking, and how automation can enable success.

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This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No. 880954

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