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Why use Ultimate & Sunshine Conversations to automate your support?

When you integrate Ultimate’s powerful virtual agent platform with Zendesk’s premium Sunshine Conversations messaging platform, here are the benefits you can expect to see:

  1. For your customers

    Superior support wherever and whenever they need it. Before work, between meetings, during a meeting (we won’t tell). Available 24/7 on their preferred channel – from chat to email to messaging apps like Whatsapp or Telegram.

  2. For your CS team

    Manage all brands and channels in one place to maximize efficiency while keeping a personal touch.

  3. For your business

    Stay at the forefront of CX with a watertight omnichannel strategy that balances efficiency with customer satisfaction through lower handle times, higher personalization, and near limitless UX possibilities.

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Sky's the limit: Personalize your CX with a Sunshine Conversations Integration

Personalized CX, customized UX

Adapt chat conversations across channels to personalize, diversify, and customize your communication strategy, including through the use of multilingual AI, APIs, and rich messaging, like carousels and custom chat avatars.

 

Intelligent escalation

Manage all of your channels in one place, with Ultimate’s dashboard providing a single, integrated overview of your customer. Enjoy seamless handoffs between virtual and human agents and between social channels and live chat.

 

Headless approach

Avoid data silos and disruptions to your tech stack with a virtual agent that sits inside the Zendesk and Sunshine Conversations ecosystems. Plus, leverage Sunshine Conversation’s excellent mobile SDK for social channels and in-app automation.

Super seamless setup

Our implementation experts at Ultimate will guide you through your multichannel setup with Sunshine Conversations. We’re with you every step of the way as you open as many doors as you’d like towards more personalized and customized UX.

 

Secure data handling

Relax knowing your private data is safe with us. Trust is our number 1 value at Ultimate, and we’re both GDPR and SOC2 type-2 compliant (just like Zendesk & Sunshine Conversations).

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“The usability and easiness of the platform are impressive, especially in terms of conversation design tools and UI.”


Industry Analyst at Sunrise, a Telecommunications company

How to meet your customers where they are with a Sunshine Conversations Integration

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1. Design a data-backed game plan

Use our AI-powered Automation Explorer to determine your most frequently asked questions, giving you a data-driven roadmap of where to start automating

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2. Streamline processes with customer metadata

A single view of the customer across channels in your CRM allows easy ticket management through automated tagging, updating fields and more

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3. Create customized conversations

Use a different virtual agent for each channel and brand for a customized experience in each using SDKs, APIs, and rich messaging in 109 languages

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4. Train your virtual agent

Our Training Center uses AI to automatically suggest improvements for you to train your bot so it can answer queries even more accurately as time goes on

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5. Measure automation success

Analyze your asychronous conversations with automated data tracking and updating in your Ultimate analytics dashboard

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Maximize your automation ROI

Get started with your Sunshine Conversations integration by pulling your past support data from Zendesk using our CS Automation Explorer. It’ll produce a free personalized report that includes your most common customer requests and how many hours of agent time you could save by automating them.  

Discover your automation potential

Ready to get started with Sunshine Conversations?