Product Overview
Serve more customers faster, with intelligent virtual assistance
Features
Features for intelligent customer service
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World-class automation with simplified pricing
AI for eCommerce & Retail
Delight shoppers with faster chat support
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Product Overview
Serve more customers faster, with intelligent virtual assistance
Boost your customer service performance with virtual agent conversations that don’t feel automated.
Process automation
Enhance end-to-end customer experience with powerful API integrations
Provide accurate information on the status of an order, tracking information, and more, without involving an agent.
How it works
ultimate.ai’s implementation process is divided into four core stages
1
Find the most frequently asked questions in your historical conversations
2
Teach the AI to recognize those questions in your customer service conversations
3
Cluster questions around clearly defined customer intents
4
Define conversational service processes and let the virtual agent handle intents when recognized
