Supercharge your support with AI

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Deliver personalized customer experiences and free up your support team from repetitive queries with our AI-powered customer service automation solution.

An example of what the backend of Ultimate’s virtual agent platform looks like.

Automate 60% of your customer service with AI

Scale your customer service with AI-powered chat automation and ticket automation. Provide fast and consistent resolutions to your customers across all digital support channels, streamline processes, and reduce support costs.

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The Ultimate customer support automation solution


Holistic virtual agent platform

Serve your customers on all digital support channels, including chat, email, messaging, social media, and more


Custom automation solutions

Your virtual agent is trained on your historical data, so its responses are completely customized to your brand


Go live and see results right away

Launch ticket automation in under 2 weeks and chat automation in under 3 weeks and start seeing results fast

An order management system backend integration.

Fully connected, living in your tech stack

Our unique headless approach means your virtual agent integrates into everything you already use, so it can fetch data from your CRM and other back-office systems, without disrupting your tech stack or creating data silos.

Supported CRM integrations

With just one click your CRM is connected to our no-code platform. The result? Fast and effective resolutions for your customers on chat, email, messaging, and social.

A live chat conversation with the Ultimate Virtual Agent where it begins speaking English, but switches to Spanish.

1 virtual agent, 109 languages

Support your customers globally and deliver personalized customer experiences at scale with an AI-powered virtual agent that can understand up to 109 languages — from Arabic to Zulu. 

Launch multilingual support
An example of the results of Ultimate’s Impact Report clustering tool.

AI tailored to your brand

Just like any new agent, a virtual agent needs to be trained to provide on-brand and efficient customer experiences. That’s why, using the most advanced AI for customer service, your virtual agent is 100% trained on your historical support data.

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Why you'll love our customer service automation solution


Deep integration capabilities

Easily integrate with leading CRMs including Zendesk, Salesforce, Freshworks, Livechat, Dixa and Sunshine Conversations


No coding required

Our easy-to-use platform was created for CS teams, including our intuitive, no-code Dialogue Builder


AI that learns and grows

Industry-leading and self-learning AI coupled with our Training Center means your virtual agent gets better with time


Unique headless approach

Our customer service automation software integrates into your existing tech stack, which avoids creating data silos


Multilingual virtual agent

Communicate with your customers in up to 109 languages and manage them all in one place

Safety & security certifications

Your data is safe with us: we're GDPR and SOC 2 type 2 compliant