Product Overview

Serve more customers faster, with intelligent virtual assistance

Boost your customer service performance with virtual agent conversations that don’t feel automated.

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Mobile 1

Conversation automation

Our virtual agent answers your common customer requests

Conversation flows allow a virtual agent to answer repetitive customer queries, freeing your support team to solve more complex cases and ensure customer satisfaction.

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Mobile 2

Process automation

Enhance end-to-end customer experience with powerful API integrations

Provide accurate information on the status of an order, tracking information, and more, without involving an agent.

Mobile 3

Answer recommendations

Increase your team’s performance with recommended answers

Real time AI recommendations enable your support team to solve customer queries faster and stay on-brand.

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How it works

ultimate.ai’s implementation process is divided into four core stages

Data Sanitization 48

1

Find the most frequently asked questions in your historical conversations

Self Learning 48

2

Teach the AI to recognize those questions in your customer service conversations

Named Entity 48

3

Cluster questions around clearly defined customer intents

Chat Automation 48

4

Define conversational service processes and let the virtual agent handle intents when recognized

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Features

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Watch ultimate.ai in action

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