Ultimate is now a Zendesk company Meet our all-new AI agents

Turn your customer support into a competitive advantage

Unlock the power of exceptional customer service to drive growth, customer loyalty, and cost savings at scale. Here’s how the next generation of AI-powered bots will revolutionize your support and propel your business forward. 


The most autonomous bots in CX

Discover how Ultimate’s AI agents work to understand and resolve even the most complex customer requests to lead you down the road to +80% automation.

  1. UGPT-PO-ICON-1 UltimateGPT

    Create a bot that’s custom-built for your business in minutes using the latest generative AI technology. Instantly resolve FAQs — no training required.

    Meet UltimateGPT
  2. CHAT-PO-ICON Chat automation

    Add control and customization to your dialogues with conversation design. Plus, gather the context and information your agents need to resolve complex cases with an AI chatbot that can speak 109 languages.

    Automate chat
  3. TICKET-PO-ICON-1 Ticket automation

    Drive down handle times, optimize workflows, and maximize productivity with intelligent triage and ticket routing, as well as automated email replies that will upgrade the way your support team handles tickets.

    Automate tickets

Get started on the road to +80% automation


Instantly integrate the power of gen AI into your support

Get started quickly and easily with a bot backed by the latest gen AI technology — UltimateGPT. Simply connect your help center or plug in the URL of your FAQ page to get up and running in minutes. Your bot will answer FAQs and increase resolutions. It’s the Ultimate self-service support upgrade.


No-code conversation design built for support teams

Not a developer? No problem. Our easy-to-use Dialogue Builder is built to handle any customer question — no coding required. It’s customizable so you can personalize responses within conversation flows, and  it's flexible enough to tackle even the most complex use cases. 


Automate complex cases with the hybrid approach

Combine the freedom and flexibility of generative AI with the precision and control of conversation design. And what do you get? The best of both worlds: Simple, easy-to-manage dialogue flows and a bot that provides on-brand CX. 

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Watch Ultimate in action

See how our AI agents automate support across channels to help your support team do more with less.


Unlock the power of API integrations

Add unlimited API integrations with the help of our Automation Consultants or do it ourself with our easy-to-use Integration Builder. Provide personalized responses, push and pull information from your back office systems, and increase end-to-end automation rates. 


Use analytics to optimize your bot and increase ROI

Review your bot analytics to scale what’s working and tweak what’s not. Discover where conversations drop off or are needlessly escalated, and use that to optimize your bot and increase your automation rate. Before long, you’ll have transformed your support center into a revenue generator. And your automation solution will pay for itself (and then some). 

Get started on the journey to +80% automation

Get in touch with our team of AI experts to book a personalized demo and see how Ultimate can transform your customer support into a revenue driver.