Intro to Customer Service Technology
Explore the different types of customer service technology available on the market, and learn how to choose the right tech setup to meet your needs.
Support wherever and whenever they need it. Available 24/7 on their preferred channel.
Manage all brands and channels in one place to maximize efficiency while keeping a personal touch.
Create cutting-edge CX with an omnichannel strategy that positively impacts customer satisfaction - and your efficiency metrics - by lowering response & resolution times.
Avoid data silos and disruptions to your tech stack with a virtual agent that sits inside LiveChat and integrates with just one click. It also allows you to leverage LiveChat’s Customer SDK, a set of tools that helps you build an on-brand chat widget.
Relax knowing your private data is safe with us. Trust is our number 1 value at Ultimate, and we’re both GDPR and SOC2 type-2 compliant (just like LiveChat).
Adapt chat conversations across channels to personalize, diversify, and customize your communication strategy, including through the use of rich messaging.
Manage all of your channels in one place, with Ultimate’s dashboard providing a single, integrated overview of your customer. Enjoy seamless handoffs between your LiveChat chatbot and human agents.
Use our AI-powered Automation Explorer to determine your most frequently asked questions, giving you a data-driven roadmap of where to start automating
Integrate your virtual agent with your LiveChat chatbot in a single click to go live within minutes
Use a different virtual agent for each channel and brand for a customized experience in each
Leverage mobile SDKs and API integrations to make conversing with your customers a joy, with buttons and image carousels supported
Use our Training Center to answer queries even more accurately as time goes on, based on suggestions by our best-in-class conversational AI
Build reports and evaluate your LiveChat chatbot performance in our analytics dashboard
Use our AI-powered Automation Explorer to pull your past support data from LiveChat. It’ll produce a free personalized report that includes your most common customer requests and how many hours of agent time you could save by automating them.