After 7 years of building the customer support automation platform you won’t outgrow, Ultimate has been acquired by Zendesk. To continue bringing joy to customer service through smart automation solutions, we are hiring world-class doers, developers, creatives and CX-obsessives to work for Zendesk on the AI agents team.
We’re building the next generation of AI-powered bots. Our industry-leading AI powers the customer service behind big-name brands like Lush, Taskrabbit, Zalando, and more.
We create custom-built AI-powered automation solutions for leading brands across all digital support channels. This allows companies to optimize and scale their support operations and frees human agents to focus their talents on what they do best — connecting with customers.
Joining our AI agents department at Zendesk is an exciting opportunity for your career. From day 1, you are empowered to drive real impact. As a global company, we may invite you to work from one of our Zendesk hubs or in a home-based role.
Maeve Condell
Senior Manager, Customer Success, Zendesk
Shashi Ravula
Senior Engineering Manager, Zendesk
Christina Campo
Product Marketing Specialist, Zendesk
Ultimate’s Finnish roots helped shape our ‘no-ego’ approach, and our talented team continues to inspire us daily to build a sense of belonging into everything we do here at Zendesk. We believe people are more inventive when inspired, more productive when passionate, and more engaged when empowered.
Enjoy one Friday off per quarter as a part of a Zendesk-wide well-being program designed to give you time off to rest and recharge.
Zendesk offers competitive salaries and compensation packages, which can include annual bonuses, commission, and more.
Get everything you need to work comfortably and efficiently from home. From standing desks to ergonomic chairs, Zendesk has you covered.
Receive the type of care you need, when you need it, with access to mental health platform Modern Health.
All employees get a monthly reimbursement or allowance to subsidize mobile phone and internet costs.
After five years of tenure at Zendesk, you're eligible for a paid, four-week sabbatical.
