Ultimate is now a Zendesk company Meet our all-new AI agents

Join the Zendesk AI agents team

After 7 years of building the customer support automation platform you won’t outgrow, Ultimate has been acquired by Zendesk. To continue bringing joy to customer service through smart automation solutions, we are hiring world-class doers, developers, creatives and CX-obsessives to work for Zendesk on the AI agents team. 


What we do

We’re building the next generation of AI-powered bots. Our industry-leading AI powers the customer service behind big-name brands like Lush, Taskrabbit, Zalando, and more.  

We create custom-built AI-powered automation solutions for leading brands across all digital support channels. This allows companies to optimize and scale their support operations and frees human agents to focus their talents on what they do best — connecting with customers.


Let’s grow together

Joining our AI agents department at Zendesk is an exciting opportunity for your career. From day 1, you are empowered to drive real impact. As a global company, we may invite you to work from one of our Zendesk hubs or in a home-based role. 

We’re growing fast,You’ll grow fast too

Joining our fast-paced start-up means limitless opportunities for your career.

Trust is a core value at Ultimate, so you’re empowered from day one to drive real impact. You’re also trusted to work however suits your needs - whether from one of our amazing offices or fully remote, with both flexibility and autonomy top of mind.


A culture of collaboration and innovation

Ultimate’s Finnish roots helped shape our ‘no-ego’ approach, and our talented team continues to inspire us daily to build a sense of belonging into everything we do here at Zendesk. We believe people are more inventive when inspired, more productive when passionate, and more engaged when empowered.

Benefits and beyond


Recharge Fridays

Enjoy one Friday off per quarter as a part of a Zendesk-wide well-being program designed to give you time off to rest and recharge.


Competitive compensation

Zendesk offers competitive salaries and compensation packages, which can include annual bonuses, commission, and more.


Home office setup budget

Get everything you need to work comfortably and efficiently from home. From standing desks to ergonomic chairs, Zendesk has you covered.


Mental health support

Receive the type of care you need, when you need it, with access to mental health platform Modern Health.


Mobile and internet allowance

All employees get a monthly reimbursement or allowance to subsidize mobile phone and internet costs.


Sabbatical leave

After five years of tenure at Zendesk, you're eligible for a paid, four-week sabbatical.

Ready to join the Zendesk AI agents team?