Join our diverse and global team

We are a world-class team of doers and developers, creatives and CX-obsessives, bringing joy to customer service through smart automation solutions.


What we do

We’re the customer support automation platform you won’t outgrow. Our industry-leading AI makes us a consistent leader on G2 in our category. And we’re trusted by big-name brands, from Trade Republic to Taskrabbit and Zalando to Zendesk.

We create custom-built AI automation solutions for leading brands across all digital support channels. This allows companies to optimize and scale their support operations and frees human agents to focus their talents on what they do best — connecting with customers.


Let’s grow together

Joining our fast-paced start-up is an exciting opportunity for your career. We live by our values: trust, impact, ethics, and customer success. That means from day one, every Ultimate is empowered to drive real impact. With autonomy in mind, you’re trusted to work however suits you — from one of our hubs in Helsinki, Berlin or London, fully remote, or a mix of the two.

We’re growing fast,You’ll grow fast too

Joining our fast-paced start-up means limitless opportunities for your career.

Trust is a core value at Ultimate, so you’re empowered from day one to drive real impact. You’re also trusted to work however suits your needs - whether from one of our amazing offices or fully remote, with both flexibility and autonomy top of mind.


Our differences make us stronger

At Ultimate, we’re proudly diverse. Our 140-strong team is made up of over 45 different nationalities and 43% identify as women. Here, everyone has a seat and a voice at the table. We lead by example to shape the company — and industry — we want to see, together.


A culture of collaboration and innovation

Our Finnish roots helped shape our ‘no-ego’ approach, and our talented team inspires us daily to build a sense of belonging into everything we do. We believe people are more inventive when inspired, more productive when passionate, and more engaged when empowered.

Perks of the Ultimate job


Competitive compensation

You bring your best and so do we. This means we recognize real impact and reward it with actions, not just words.


Scaled professional development

We’re passionate about up-skilling our team and providing people with internal opportunities, so we all grow together.


Bespoke personal growth

Learn a new language, train for a marathon, take a coding course: our personal development budget has you covered.


Flexible working

From office-lovers to homebodies, and anywhere in between, we encourage our team to work from their preferred location.


Trust from day 1

It’s worth repeating that trust is our #1 value, and our founders are passionate about trusting people to do their best work.

Could you be our next Ultimate?