We think SuperAgents are the future of customer service.
That's why ultimate.ai's deep learning artificial intelligence technology works in partnership with agents, learning from historical chat data to provide reply suggestions in real time.
Integrating seamlessly into your Contact Center, our customer service AI reduces average handling times (AHT) by 30%.
Our self-learning customer service bots are agent-trained.
ultimate.ai learns from agent behaviours and grows in accuracy. Ultimately, the most common questions in customer service are fully automated, freeing agents to focus on what really matters: the customer.
With automated customer support we have reduced up to 80% of incoming questions.