Customers
Delightful experiences = happy, loyal customers.
- Faster responses with improved resolutions.
- Personalised self-service interactions.
- 24/7 multilingual customer support.
- Unified automated experience across omnichannel.
Multilingual Customer Service Automation
ultimate.ai automates your repetitive customer service cases and guides your agents with answer recommendations through complex tasks. Scale your team and improve CX with 24/7 multilingual customer support.
Empowering the worlds largest customer service teams
Improve customer experiences and save on headcount with end-to-end customer service automation.
Automate
Automate repetitive cases and actions entirely
Be there for your customers, anywhere, anytime. Our simple to use tools help you automate up to 80% of inquiries, eliminate manual work and streamline processes for your agents. All in over 100+ languages.
Augment
Guide your agents through complex cases
Suggest responses for your agents in real time. Resolve cases faster and give higher quality, more on-brand answers. Let your agents train your AI as they work, with each selection improving the accuracy of your automated and suggested responses.
Analyse
Be agile with actionable customer service analytics
Use real-time insights into key customer inquiries to improve your automation level, your customer experience and your business. Unlock a whole new world of customer feedback.
ultimate.ai supports your entire customer service team
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Customers
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Agents
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Managers
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Directors
Customers
Agents
Customer Service Agents
Supercharge your agents with artificial intelligence.
- Suggested responses help agents work faster and easier.
- Improve agent confidence in complex situations.
- Repetitive, manual tasks are automated away.
- Email and chat routing reduces agent transfers.
- Seamlessly integrated into existing CRM and workflows.
Managers
Managers
Easily track and improve performance.
- Automate repetitive customer inquiries.
- Improve KPIs like wait times, AHTs and NPS.
- Visual builder tools to automate workflows.
- Onboard new agents quickly with AI guidance.
- Improve agent satisfaction and reduce churn.
Directors
Directors
Scale your operations, instantly.
- Increase the capacity of your customer service operations.
- Add new geographies and languages with ease.
- Save millions annually on headcount.
- Improve customer loyalty and reduce churn.
- Deliver industry leading customer experiences.
