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Multilingual Customer Service Automation

Ultimate.ai automates your repetitive customer service cases and guides your agents with answer recommendations through complex tasks. Scale your team and improve CX with 24/7 multilingual customer support.

Empowering the worlds largest customer service teams
  • Finnair
  • Elisa
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  • Telia vector logo white
  • SOK logo white
  • Posti
  • Superbet logo white
  • YA logo
  • 1024px MTV
  • Lendo Logo
  • Finnair
  • Elisa
  • Adac 01 logo png transparent 190827 184401
  • Telia vector logo white
  • SOK logo white
  • Posti
  • Superbet logo white
  • YA logo
  • 1024px MTV
  • Lendo Logo
  • Finnair
  • Elisa
  • Adac 01 logo png transparent 190827 184401
  • Telia vector logo white
  • SOK logo white
  • Posti
  • Superbet logo white
  • YA logo
  • 1024px MTV
  • Lendo Logo

Improve customer experiences and save on headcount with end-to-end customer service automation.

Automate

Automate repetitive cases and actions entirely

Be there for your customers, anywhere, anytime. Our simple to use tools help you automate up to 80% of inquiries, eliminate manual work and streamline processes for your agents. All in over 100+ languages.

Explore Automate

Augment

Guide your agents through complex cases

Suggest responses for your agents in real time. Resolve cases faster and give higher quality, more on-brand answers. Let your agents train your AI as they work, with each selection improving the accuracy of your automated and suggested responses. 

Explore Augment

Analyse

Be agile with actionable customer service analytics

Use real-time insights into key customer inquiries to improve your automation level, your customer experience and your business. Unlock a whole new world of customer feedback.

Explore analyse

Ultimate.ai supports your entire customer service team

  • Customers 48
    Customers
  • Customer Service Agents 48
    Agents
  • Managers 48
    Managers
  • Stakeholders 48
    Directors
Customers 48
Customers
Happy customer

Customers

Delightful experiences = happy, loyal customers.

  1. Faster responses with improved resolutions.
  2. Personalised self-service interactions.
  3. 24/7 multilingual customer support.
  4. Unified automated experience across omnichannel.
Customer Service Agents 48
Agents
Agent success 1

Customer Service Agents

Supercharge your agents with artificial intelligence.

  1. Suggested responses help agents work faster and easier.
  2. Improve agent confidence in complex situations.
  3. Repetitive, manual tasks are automated away.
  4. Email and chat routing reduces agent transfers.
  5. Seamlessly integrated into existing CRM and workflows.
Managers 48
Managers
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Managers

Easily track and improve performance.

  1. Automate repetitive customer inquiries.
  2. Improve KPIs like wait times, AHTs and NPS.
  3. Visual builder tools to automate workflows.
  4. Onboard new agents quickly with AI guidance.
  5. Improve agent satisfaction and reduce churn.
Stakeholders 48
Directors
Charts

Directors

Scale your operations, instantly.

  1. Increase the capacity of your customer service operations.
  2. Add new geographies and languages with ease.
  3. Save millions annually on headcount.
  4. Improve customer loyalty and reduce churn.
  5. Deliver industry leading customer experiences.

Integrations

Integrated with all major contact centres

Retain your existing workflows by integrating Ultimate.ai with your existing customer relationship software.

All integrations
We launched in early December and by Christmas ultimate.ai was automating +80% of customer requests in our Christmas chat line. It was a no brainer! Lasse Huttunen, Director of Strategy & Development, Posti
  • 80% automation of repetitive cases
  • 24/7 Posti provides round the clock support
  • Read on
We chose ultimate.ai for the strength of their technology and their multi-language capabilities. Satu Karaksela, Digital Customer Services, Finnair
  • +46% Faster first response times
  • +31% Faster average response times
  • +25% More cases handled per hour
  • Read on

World-class, enterprise ready

Discover the power of ultimate.ai

Register for a demo and one of our specialists will be in touch to show you ultimate.ai can transform your business.

Book a demo

Get started with ultimate.ai

Send us a message and one of our team members will reach out.