Ecommerce automation: Turn your customer support into sales

Maximize your revenue potential with ecommerce automation that enables your team to resolve requests faster, discover cross-sell and upsell opportunities, and truly connect with your customers. 

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Ecommerce
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The world’s leading retailers trust Ultimate

Resolve common queries and automate behind-the-scenes processes with AI

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Orders

Provide real-time updates on order status and delivery tracking, help customers with damaged or missing items, and prioritize special order requests.

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Payments

Process refund requests, navigate failed payments, and share invoices with customers — all while keeping their personal data safe and secure.

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Account details

Guide customers through login issues and support them with updating account details like password, telephone number, or email address.

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FAQs

Instantly resolve repetitive questions on returns policy, discounts, product details, and more. Gather info upfront before escalating complex queries to an agent.

Most common automation use cases for ecommerce brands

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Deflect FAQs

Connect your knowledge base to instantly start providing answers to customers' queries.

Deflect FAQs

Challenge

FAQs are commonly visited but often not optimized, particularly when it comes to the search function. If customers don't find the answer they're looking for it can lead to frustration, lost sales and/or a call to customer support.

Solution

Look up any commonly asked questions available in the knowledge base, then instantly reply using AI generated answers to deflect inbound inquiries.

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Missing items

Immediately respond to frustrated customer and prioritize ticket.

Missing items

Challenge

Customer is frustrated that all their items did not arrive and wants an immediate answer on their status.

Solution

Using the order number, the bot presents all items in the order and customer selects which item was missing in the delivery. Ticket can also be tagged for prioritization if escalation is required.

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Returns

Prompt return label creation for item selected by customer.

Returns

Challenge

Customer wants to return an order. To do so, they need a return label, which requires contacting customer support. This generates an inbound inquiry and a subsequent wait for the customer to receive it.

Solution

Bot collects information in backend system and asks customer which items they would like to return. Customer selects item(s), bot verifies that the item is eligible for a return and generates a returns label.

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How Victoria Plum scaled their support with chat automation

Read success story

“With growing demand for our products, we needed a solution to deal with high volumes of customer queries quickly and effectively, while making sure the quality of customer experience remained very high.”

James Tempest,
Chatbot Architect, Victoria Plum
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How Fonecta provides instant resolutions and frees up agents for more complex tasks

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“Our goal with Ultimate was to improve both our end-customers and employee’s experience. We needed a cutting-edge solution to assist our high-value support and sales teams and at the same time improve the customer experience.”

Henna-Maria Knuutila,
Team Lead Customer Support, Fonecta
Rating G2

"Intuitive UX and great customer service! We received great and consistent support throughout the bot building process. Building the bot was easy thanks to the great back-end UX."

Joel H, Product Manager
Rating G2

"Our complex use case seems to work beyond expectations. I have experience with competitors products and from my personal POV, it seems Ultimate's AI algorithm is a step ahead."

Atte K, Mid-market
Rating G2

“The best part is the ease of getting started without any hassle. I like the way it smoothly integrates with our CRM. Automation truly at its best.”

Satvik J, CEO
Rating G2

"We were looking for a provider that integrates seamlessly with Zendesk and can do more than automate FAQs. Today we automate complex end-to-end conversations and processes, categorize tickets and help our agents navigate through their daily chats."

Aditya J, Co-Founder & COO

G2 average rating
Leader on G2

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Elevate your ecommerce CX with AI.

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