Ultimate is now a Zendesk company Meet our all-new AI agents


Resolve common queries and automate behind-the-scenes processes with AI



Provide real-time updates on order status and delivery tracking, help customers with damaged or missing items, and prioritize special order requests.



Process refund requests, navigate failed payments, and share invoices with customers — all while keeping their personal data safe and secure.


Account details

Guide customers through login issues and support them with updating account details like password, telephone number, or email address.



Instantly resolve repetitive questions on returns policy, discounts, product details, and more. Gather info upfront before escalating complex queries to an agent.

Most common automation use cases for ecommerce brands


How Victoria Plum scaled their support with chat automation

“With growing demand for our products, we needed a solution to deal with high volumes of customer queries quickly and effectively, while making sure the quality of customer experience remained very high.”

James Tempest
Chatbot Architect, Victoria Plum

How Fonecta provides instant resolutions and frees up agents for more complex tasks

“Our goal with Ultimate was to improve both our end-customers and employee’s experience. We needed a cutting-edge solution to assist our high-value support and sales teams and at the same time improve the customer experience.”

Henna-Maria Knuutila
Team Lead Customer Support, Fonecta
Rating G2

"Intuitive UX and great customer service! We received great and consistent support throughout the bot building process. Building the bot was easy thanks to the great back-end UX."

Joel H, Product Manager
Rating G2

"Our complex use case seems to work beyond expectations. I have experience with competitors products and from my personal POV, it seems Ultimate's AI algorithm is a step ahead."

Atte K, Mid-market
Rating G2

The best part is the ease of getting started without any hassle. I like the way it smoothly integrates with our CRM. Automation truly at its best.”

Satvik J, CEO
Rating G2

"We were looking for a provider that integrates seamlessly with Zendesk and can do more than automate FAQs. Today we automate complex end-to-end conversations and processes, categorize tickets and help our agents navigate through their daily chats."

Aditya J, Co-Founder & COO

G2 average rating
Leader on G2

Get started with automation

Elevate your ecommerce CX with AI.