TicketPaid-1
TicketAutomation_Thumbnail
play Watch

Transform how you handle tickets

  1. Route

    Maximize efficiency and save agent hours with automated routing. Powered by AI, our virtual agent understands exactly what your customers are asking — allowing the bot to instantly send each query to the right department.

    Learn about our AI
  2. Enrich

    Drive down handle times and free up your agents for more valuable tasks with intelligent ticket triage. Connect the bot to your CRM to automatically tag, label, merge, and pre-fill inquiries.

    Explore our CRM integrations
  3. Reply

    Cut cost per interaction and offer 24/7 support with a multilingual AI-powered virtual agent that provides accurate and instant responses to customers, in 109 languages.

    Ready to get started?

Maximize efficiency and save agent hours with automated routing. Powered by AI, our virtual agent understands exactly what your customers are asking — allowing the bot to instantly send each query to the right department.

Learn about our AI
Routing-1

Drive down handle times and free up your agents for more valuable tasks with intelligent ticket triage. Connect the bot to your CRM to automatically tag, label, merge, and pre-fill inquiries.

Explore our CRM integrations
Enrich-Ticket

Cut cost per interaction and offer 24/7 support with a multilingual AI-powered virtual agent that provides accurate and instant responses to customers, in 109 languages.

Ready to get started?
Reply

Why you need AI-powered ticket automation

rotate-1

Increase operational efficiency

Clear your ticket backlog, instantly resolve simple requests, and benefit from intelligent triage — allowing agents to solve complex issues faster.

heart

Deliver CX that builds customer loyalty

Pull information from your CRM and other systems to create personalized experiences that keep customers coming back again and again.

upsell

Build a scalable support department

Future-proof your support by giving agents the tools they need to easily manage high ticket volumes and seasonal surges.

rocket

See near-instant results

Go live in under 2 weeks and benefit from Ultimate’s ongoing support to help deliver the highest automation ROI.

Ticket-Chat-ROI

Maximize your automation ROI

Combine your AI-powered ticket solution with chat automation to further drive down costs across your entire support department — and even create opportunities for direct revenue generation. Ultimate’s unique headless approach gives you a full-service virtual agent that works across all digital channels, including social media and messaging apps.

Stop wasting money. Start wowing customers.