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Our AI-powered virtual agent resolves simple requests and automatically tags and routes complicated requests so they get to the right person, all in 109 languages. It’s the easiest way to reduce your average handle time (AHT) and scale your customer support.
Instantly resolve simple requests with automatic resolutions or self-serve FAQs.
Automatically tag and route everything that enters your inbox so it goes to the right rep.
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Update and extract info from your CRM for faster resolutions and more customized CX.
Merge duplicate tickets, identify spam messages, and close tickets to clear your backlog.
Ultimate’s onboarding bootcamp is quick and easy, so you can start automating right away.
7K tickets deflected per month
200 agent hours saved per week
Discover how Deezer saved 200 agent hours each week, while providing their customers with instant 24/7 support.
We use AI and NLP to decipher what your customers really want, instead of relying on keywords.
Combine ticketing, tagging, and routing with chat automation for a full-service virtual agent.
Automate as much or as little as you’d like and add topics as your virtual agent learns and grows.
Easily serve multiple markets with a multilingual bot that understands 109 languages.
95% backlog cleared
12K emails automated per month
Learn how UK fintech company Pockit reduced email backlog while also reducing costs with Ultimate’s ticket automation.
