Ultimate is now a Zendesk company Meet our all-new AI agents

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Why use Ultimate & Zendesk to automate your support?

When you integrate Ultimate’s powerful virtual agent platform with Zendesk’s industry-leading CRM, here are the benefits you can expect to see.

  1. For your customers

    Experience fast, personalized, more joyful customer support — at any time of day, in 109 languages, across Zendesk chat and tickets.

  2. For your CS team

    Give your team the tools they need to manage high ticket volumes and seasonal surges, while freeing agents from repetitive, manual tasks.

  3. For your company

    Streamline operations and increase efficiency while providing outstanding CX. And did we mention you won’t have to hire a single extra agent?

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How to level-up your support with Ultimate & Zendesk

Personalized CX

Use pre-chat forms, Zendesk tags, and the visitor information function (that pulls customer details like location, email address, and more) to really personalize each interaction.


Intelligent triage & escalation

Automatically pull customer information from Zendesk to cut handle times, and free agents from manual tasks with automatic routing, tagging, merging, and enrichment.


Headless approach

Avoid data silos and disruptions to your tech stack with a virtual agent that sits inside the Zendesk ecosystem. Our intuitive platform is designed with non-technical users in mind.


Secure data handling

Relax knowing your private data is safe with us. Trust is our number 1 value at Ultimate, and we’re both GDPR and SOC2 type-2 compliant (just like Zendesk).

“Ultimate’s hands-on guidance helped us react to trends, and use a data-driven approach to impact customer experiences.”

Madison Hoffman
Director of Chatbot Operations, Zendesk

Customers’ success stories with Ultimate & Zendesk

How to start automating your Zendesk chatbot


1. Import historical data from Zendesk

Use our AI-powered Automation Explorer to determine your most frequently asked questions, giving you a data-driven roadmap of where to start automating


2. Create interactive dialogue flows

Make chatting with your customers a joy using buttons, link buttons, and image carousels to keep the conversation flowing — in 109 languages


3. Add custom API integrations

Offer even more personalization and fully automate processes by connecting your virtual agent with your back office systems


4. Train your virtual agent

Feed your data into Ultimate’s Training Center, to help your bot answer queries even more accurately as time goes on


5. Measure automation success

Build reports and evaluate your Zendesk chatbot and ticketing performance in our analytics dashboard


Maximize your automation ROI

Use our AI-powered Automation Explorer to pull your past support data from Zendesk. It’ll produce a free personalized report that includes your most common customer requests and how many hours of agent time you could save by automating them.  

Results, fast. With Ultimate & Zendesk

All it takes is one click.