Ecommerce company expondo went live with Ultimate’s Ticket Automation solution in just 5 days, after seamlessly integrating with Zendesk support.
Ultimate x Zendesk: Steps to AI Success
When you integrate Ultimate’s powerful virtual agent platform with Zendesk’s industry-leading CRM, here are the benefits you can expect to see.
Experience fast, personalized, more joyful customer support — at any time of day, in 109 languages, across Zendesk chat and tickets.
Give your team the tools they need to manage high ticket volumes and seasonal surges, while freeing agents from repetitive, manual tasks.
Streamline operations and increase efficiency while providing outstanding CX. And did we mention you won’t have to hire a single extra agent?
Use pre-chat forms, Zendesk tags, and the visitor information function (that pulls customer details like location, email address, and more) to really personalize each interaction.
Automatically pull customer information from Zendesk to cut handle times, and free agents from manual tasks with automatic routing, tagging, merging, and enrichment.
Avoid data silos and disruptions to your tech stack with a virtual agent that sits inside the Zendesk ecosystem. Our intuitive platform is designed with non-technical users in mind.
Relax knowing your private data is safe with us. Trust is our number 1 value at Ultimate, and we’re both GDPR and SOC2 type-2 compliant (just like Zendesk).
Director of Chatbot Operations, Zendesk
Use our AI-powered Automation Explorer to determine your most frequently asked questions, giving you a data-driven roadmap of where to start automating
Make chatting with your customers a joy using buttons, link buttons, and image carousels to keep the conversation flowing — in 109 languages
Offer even more personalization and fully automate processes by connecting your virtual agent with your back office systems
Feed your data into Ultimate’s Training Center, to help your bot answer queries even more accurately as time goes on
Build reports and evaluate your Zendesk chatbot and ticketing performance in our analytics dashboard
Use our AI-powered Automation Explorer to pull your past support data from Zendesk. It’ll produce a free personalized report that includes your most common customer requests and how many hours of agent time you could save by automating them.
All it takes is one click.