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Read past editions of Automation Insights

Sign up and receive a monthly dose of insights into customer support automation from the CX and AI experts at Ultimate.

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Automation Insights - March 2023

Integrating the tech powering ChatGPT into support automation

The customer support renaissance is here. Join us as we integrate LLMs into our product.

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Automation Insights - February 2023

How to ride the next wave of AI and what ChatGPT really means for your support

A tidal wave of AI automation is coming. Is your support team prepared?

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Automation Insights - January 2023

ChatGPT: Game-changing tech or just another gimmick?

Uncover the overlooked secret to support automation success

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Automation Insights - November 2022

How you can build a customer service team that pays for itself (and then some)

Here’s how to upgrade your support to create happier customers, agents, and bottom lines

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Automation insights - October 2022

How a Customer Care leader saved €155,000/year and how you can too

Plus, how to set up the ideal tech stack and who to follow for the latest CS and AI news

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Stay up to date with the latest in AI and automation, as well as customer support best practices, on the Ultimate Blog.

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