Automation and AI chatbots for travel: Your passport to better CX

Give your customers the best experience before, during, and after takeoff. Provide instant, personalized, 24/7 support in 109 languages with AI-powered automation solutions tailored to travel companies.

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The world’s leading airlines and tour operators trust Ultimate

Automation and travel chatbot case studies

See how some of the world's leading travel companies found success handling unexpected surges in requests, scaling their support team without hiring additional agents, and reducing operating costs with customer service automation.

How Finnair and Ultimate navigated Covid-19

Faced with a 600-900% surge in queries, Finnair leaned on their multilingual chat automation solution to maintain premium customer support without missing a beat.

How automation helped Aurinkomatkat bounce back from Covid-19

When Aurinkomatkat saw a huge increase in live chats, they implemented a virtual agent to efficiently resolve customer inquiries and empower their agents.

From bookings to baggage, automate your most repetitive requests:

Booking

Trip confirmations, flight schedules, changing flights, upgrading seating, interrupted bookings, travel documents, traveling with pets

Payment

Failed payments, invoice requests

Baggage

Lost baggage, booking additional baggage

Improve efficiency while delivering the best customer experiences imaginable

Our intelligent virtual agents will help your support team handle the volatility of modern travel.

Read Finnair’s success story

"Intuitive UX and great customer service! We received great and consistent support throughout the bot building process. Building the bot was easy thanks to the great back-end UX."

Joel H, Product Manager

"Our complex use case seems to work beyond expectations. I have experience with competitors products and from my personal POV, it seems Ultimate's AI algorithm is a step ahead."

Atte K, Mid-market

“The best part is the ease of getting started without any hassle. I like the way it smoothly integrates with our CRM. Automation truly at its best.”

Satvik J, CEO

"We were looking for a provider that integrates seamlessly with Zendesk and can do more than automate FAQs. Today we automate complex end-to-end conversations and processes, categorize tickets and help our agents navigate through their daily chats."

Aditya J, Co-Founder & COO

Leader on G2

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Go live in under 3 weeks and see results fast.

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