In the last few years, interest in “Automation” and “AI” has grown, along with the volume of customer interactions. Many customer service teams have been looking into how they can automate more of their operations. But just how much should you automate, and what are some benefits of doing so?
Presenting the first feature in our series: a feel-good CS story about a Deezer customer service agent who spent 3 hours helping an elderly gentleman use their app (and even his phone!), and created a loyal customer with her extreme patience and care.
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ultimate.ai hosted a 2-hour webinar featuring top leaders in the customer service industry. This exciting digital event featured 7 inspiring female speakers who shared their perspectives on which customer service trends will dominate 2021, and how the industry is transforming with automation.