How to future-proof your support with generative AI & conversation design

Many automation providers are taking an all-or-nothing approach to generative AI vs. conversation design. Yet, when it comes to creating the best CX (and seeing the most value from automation technology) why make brands choose when they could have both?

In this event, we’ll take you behind the scenes to show you how Ultimate is embedding the power of generative AI within our platform. You’ll learn how this hybrid approach to customer service automation is unlocking its full potential — helping businesses see higher ROI and scale smarter.

Watch the full event here.

Hear from industry experts:


Reetu Kainulainen

CEO & Co-founder, Ultimate


Thomas Verschoren

CTO, Premium Plus


Weronika Boron

Partnerships Manager, Ultimate


Erika Pillmeier

Solution Consultant, Ultimate


Tea Vujnovic

Head of CX & Hostel Support, Beds and Bars Group

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