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Three people working on their laptops, with a pop-up dashboard showing conversation logs.

Conversation Design Best Practices: What Is a Good Conversation Flow?

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A personalized chat conversation.

What’s the Hype About Chat Personalization?

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Alex Henderson, the Product Manager behind Ultimate’s AI ticket automation platform.

AI-Powered Ticket Automation: All You Need To Know

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Joyce Yang, Knowledge and Training Coordinator at Ultimate, on a turquoise background.

Ultimate’s Training Center: What’s New — and What it Means for You

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James Longbotham, Solution Consultant at Ultimate, on a turquoise background.

Ultimate’s Training Center: Introducing Our Confusion Matrix

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Ultimate Account Executive, Ehsan Ali, in front of a blue wall with hanging plants.

Getting Started With Ultimate: Technical Knowhow

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Ehsan Ali, Account Executive at Ultimate.

Getting Started With Ultimate: Bots vs. Humans

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Reetu Kainulianen, Ultimate’s CEO, beside a conversation bubble filled with squares showing clustered customer intents.

Clustering: How Does it Work?

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