The Ultimate Blog | AI Automation

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CS Automation: How to Maximize ROI by Harnessing the Power of Integrations

CS Automation: How to Maximize ROI by Harnessing the Power of Integrations

AI Automation

Headshots of Reetu Kainulainen (left) and Tim Sheard (right)

A Sneak Peek at CX Trends in 2023

Customer Experience, AI Automation

A woman in a coffee shop typing on her laptop

What Is Asynchronous Messaging (And Why Is It the Future of CX)?

AI Automation

An inbox with 987 unread messages and many unanswered chat messages.

The Hidden Cost of Not Automating

AI Automation

A man sips juice while chatting with customer support on his smartphone. Next to him, a chart shows AI predicting what language he's chatting in.

Introducing Ultimate’s Industry-Leading Language Detection Model

AI Automation, Ultimate Life

A woman looking at her computer screen with a headset on.

What Is an AI Model and What Makes a Good One?

AI Automation

Two men walking next to a diagram showing a backend integration

What Is a Backend Integration?

AI Automation

A woman looking at her smartphone with a brain overlaid on top.

Transfer Learning in Customer Service Automation

AI Automation