Our NLU engine is the most accurate in the industry
We ran an experiment on our AI engine & the results are in: our conversational AI is best-in-class, outperforming similar NLU engines in accurately understanding user intent.
What sets us apart from other automation providers? Our platform is tailor-made to evolve as your business does, so you’ll never need to switch or upgrade solutions. With Ultimate, you’ll benefit from our in-house R&D team who are continually innovating to bring you the latest AI technology, a platform that is flexible and customizable so it scales as needed, and a dedicated team of CS specialists to help you achieve your goals.
Our in-house AI researchers constantly evolve our product to give you the benefits of the latest technology, like LLMs and generative AI, so you can create a bigger impact with less effort.
Our solution seamlessly integrates into your existing tech ecosystem to connect and optimize every aspect of your operations and has the flexibility to evolve alongside you as your business grows.
We are customer support experts who will help create bespoke solutions to meet your exact business needs and continually collaborate to ensure you see the highest automation ROI.
Taskrabbit evaluated 12 other AI providers to see who could best meet their complex needs. They turned to Ultimate for our ability to localize support across regions and languages.
Lush was hesitant about automating their support, but they soon saw that Ultimate’s hands-on approach to automation actually meant their agents had more time to connect with customers.
Chat and ticket automation allowed Tomorrow's agents to save over 10 minutes per chat so they could focus on more complex cases.
TransferGo got started with Ultimate to scale support as they grow. Today they automate 54% of inquiries in 7 languages.
Verified User in Telecommunications, Enterprise (> 1000 emp.)
James M., Enterprise (> 1000 emp.)
Verified User in Retail, Small-Business (50 or fewer emp.)
Martin F., Head of Customer Support