What Is Conversational AI?
Learn what conversational AI is, how it works, what it's used for, and why it’s becoming a game-changer for customer support.
Conversational AI is essentially the brain that powers your virtual agent (also known as your bot) and makes it seem “intelligent”. To get technical, it’s the branch of artificial intelligence that allows machines to process, understand, and generate responses during human-to-bot conversations.
Easily scale your support team’s capacity to deal with unexpected spikes in demand, to handle the holiday season, to extend your operating hours, or to test out expanding to new markets and languages.
Accurate AI enables your virtual agent to instantly resolve up to 60% of cases, driving down average handle time, cost per ticket, and even overhead costs like hiring and training.
With intents built from your historical support data and custom API integrations, you can personalize your dialogue flows for each individual customer, resulting in a world-class customer experience.
Get up and running fast with the most accurate AI on the market. Ultimate’s conversational AI-powered, NLU engine outperforms the competition, especially when it comes to smaller datasets, so you can launch automation faster and provide more accurate responses right away.Read NLU benchmarking study
Ultimate has the broadest language support of any conversational AI platform out there. Your virtual agent is entirely language agnostic: it understands and can be trained in 109 languages, and it doesn’t use a translation layer that can introduce inaccuracies.Launch multilingual support
Unlike many AI platforms, we don’t just use industry datasets or try to retrofit solutions. At Ultimate we believe every customer and every business case is unique. Our in-house AI team will research your specific use case and build a customized solution.
Connect your CRM to this free tool to analyze all your past support data to find your most common customer requests. Using a technique called clustering, the AI identifies and then visualizes the most common topics, so you know what to automate first.Analyze your support
Maximize your virtual agent’s potential by training it on real customer interactions in the Training Center. Our AI evaluates conversations with your customers and suggests solutions for improving the accuracy of your bot, so it gets better and better over time.
Our proprietary natural language processing (NLP) and natural language understanding (NLU) technology are built by our team of in-house AI experts. These AI technologies are at the heart of every Ultimate virtual agent, enabling them to read and understand natural human language.