Dr. Nicola Millard
Principal Innovation Partner, British Telecom Group
Shahrzad Samadzadeh
VP, UX & Product Design, Service Cloud, Salesforce
Kate Hardcastle
The Customer Whisperer, Founder Insight with Passion
Sonja Hild
Director of Customer Service, BSH Home Appliances Group
Eveline Erkelens
Customer Experience Lead & Founder, Bright6 Agency
Marianne Rutz
Operational Excellence Expert, Rutz Consulting