Customer Service Trends 2022

Trends 2022-2

Level up your customer support in 2022. In this free guide, our experts will speak to the future of customer service & show you how to stay ahead of your competition while keeping customer experiences exceptional.

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What's inside?

By downloading Customer Service Trends 2022: The Pivot to Personalization and the Adoption of AI, you’ll gain access to:

- Insights from 4 industry experts and 5 of our in-house AI professionals

- 6 predictions on what the future of customer service will look like

- Actionable takeaways to help you make concrete changes to the way you provide customer support

In this guide, we answer the following questions and more:

  • How have your customers' expectations shifted as a result of the Covid-19 pandemic?
  • How can your business adapt to these changing expectations?
  • What other trends in customer service are on the horizon for 2022?

Take a sneak peek of the stats inside this guide: 

Customers who would pay more for better CX 86%
According to PwC
Customers who care even more about CX post-pandemic 59%
According to Forbes
Companies planning to deploy AI by 2023 90%
According to Gartner

Featuring insights from leading customer service experts including:

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Shep Hyken

Chief Amazement Officer of Shepard Presentations

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Joyce Yang

Knowledge & Training Coordinator at Ultimate

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Tim Marsden

Senior Director, Technology Partner Ecosystem at Zendesk

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Udi Miron

VP Product at Ultimate

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Garry Gormley

Founder of FAB Solutions

Fill out the form below, and we'll send you a unique link to download your copy