Customer Service Trends 2022

Trends 2022-2

Level up your customer support in 2022. In this free guide, our experts will speak to the future of customer service & show you how to stay ahead of your competition while keeping customer experiences exceptional.

Fill out the form below, and we'll send you a unique link to download your copy


What's inside?

By downloading Customer Service Trends 2022: The Pivot to Personalization and the Adoption of AI, you’ll gain access to:

- Insights from 4 industry experts and 5 of our in-house AI professionals

- 6 predictions on what the future of customer service will look like

- Actionable takeaways to help you make concrete changes to the way you provide customer support

In this guide, we answer the following questions and more:

  • How have your customers' expectations shifted as a result of the Covid-19 pandemic?
  • How can your business adapt to these changing expectations?
  • What other trends in customer service are on the horizon for 2022?

Take a sneak peek of the stats inside this guide: 

Customers who would pay more for better CX 86%
According to PwC
Customers who care even more about CX post-pandemic 59%
According to Forbes
Companies planning to deploy AI by 2023 90%
According to Gartner

Featuring insights from leading customer service experts including:


Shep Hyken

Chief Amazement Officer of Shepard Presentations


Joyce Yang

Knowledge & Training Coordinator at Ultimate


Tim Marsden

Senior Director, Technology Partner Ecosystem at Zendesk


Udi Miron

VP Product at Ultimate


Garry Gormley

Founder of FAB Solutions

Fill out the form below, and we'll send you a unique link to download your copy