Navigating Customer Service in 2020

A master key to unlocking the coming year's developments, trends and predictions.


What's inside?

Cutting edge research into trends that will improve customer happiness and experience in 2020. We asked CX-futurologist, Dr. Nicola Millard, as well as European Managing Director at Freshworks, Arun Mani and Customer Service Lead at Superbet, Alina Tirlea on their predictions for customer service.

The result: The Ultimate Guide to Navigating Customer Service in 2020. Use it to beat out your competition and to knock the socks off your customers in the coming year.

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