What's inside?
Cutting edge research into trends that will improve customer happiness and experience in 2020. We asked CX-futurologist, Dr. Nicola Millard, as well as European Managing Director at Freshworks, Arun Mani and Customer Service Lead at Superbet, Alina Tirlea on their predictions for customer service.
The result: The Ultimate Guide to Navigating Customer Service in 2020. Use it to beat out your competition and to knock the socks off your customers in the coming year.