Customer Service Trends 2023
Discover how to double-down on efficiency, refocus on retention, stay ahead of the competition, and unlock revenue through customer service in 2023 and beyond.
Cutting-edge research
Industry insights
Expert predictions
Tangible takeaways
What you’ll find inside
Insights from industry influencers and in-house experts — bringing you the most up-to-date guidance on how to provide stellar customer service in 2023.
The top 7 predictions on what the future of customer service will hold: including how AI advances — like ChatGPT — are accelerating trust in tech and how customer retention is key.
Statistics from Ultimate’s survey of over 200 trusted CX experts, business leaders, and automation customers from leading brands.
Actionable takeaways tailored to each trend to help you make data-driven changes to your customer support in 2023.
Featuring insights from leading CX voices including:
Jo Causon
CEO, Institute of Customer Service
Keith Gait
Leader, Customer Experience Foundation
Hans van Dam
CEO, Conversation Design Institute
Shameem Smillie
Founding Member, Women in CX
Tim Sheard
Director, Tech Alliances, Zendesk
Maneesha Bhusal
CX Leader of the Year
Adrian Swinscoe
Customer Experience Adviser
Brittany Hodak
Keynote Speaker & CX Expert
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Deep dive into the top 7 customer service trends to watch out for in 2023 featuring:
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Cutting-edge research
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Industry insights
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Expert predictions
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Tangible takeaways