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Features

Features for intelligent customer service

Enterprise-ready solution for end-to-end customer service automation. Drive efficiency and deliver exceptional customer experiences with technology that's scalable, multilingual and self learning.

Artificial intelligence for end-to-end customer service automation.

State-of-the-art technology means enterprise-grade capabilities.

  • Rapid Deployment 48
    Rapid setup
  • Language Agnostic 48
    Language agnostic
  • Integrations 48
    Deeply integrated
  • Secure Data 48
    Enterprise security
Rapid Deployment 48
Rapid setup
Clustering storyboard 2 white

Rapid setup 

Go live with customer service automation in under 3 weeks.

  • Train your AI automatically using your historical data. No costly setup needed.
  • Ready integrations to leading CRMs.
  • Scale to new languages and channels with ease.

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Language Agnostic 48
Language agnostic
Multi lingual chat storyboard 9

Language agnostic

Multilingual customer service automation.

  • State-of-the-art accuracy in all languages.
  • Tailored AI model to your business.
  • Customer service automation on a global scale.

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Integrations 48
Deeply integrated
Integrations storyboard 1

Deeply integrated

Connect your CRM and backend APIs.

  • Pull key customer data like delivery times, product warranty, flight details and password resets. 
  • End-to-end process automation.
  • Raise first time resolution rate.

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Secure Data 48
Enterprise security
Security light

Enterprise security

Full toolkit for enterprise security.

  • Data sanitizaion of sensitive information.
  • GDPR compliant solution, audited by an independent 3rd party.
  • Scalable, containerized solution for multi-cloud deployments.

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The ultimate feature list

Backend integrations

Interact with other APIs and systems through custom actions

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Rapid setup

Customer service automation that's live in under 3 weeks

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GDPR compliant

Full GDPR compliance for customer service automation

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Language agnostic

Customer service automation in all languages

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Public API

Tap into language models and build your own NLP capabilities

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Security audit

Hardened security, audited by an independent 3rd party

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CRM integrations

Seamlessly integrated into your existing CRM solution

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Deploy anywhere

Run Ultimate.ai on premise or your favourite cloud provider

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Data sanitization

Automatically identify and sanitize sensitive information

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Managed service

Our dedicated customer success team help you hit your goals

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Answer suggestions

Real time response suggestions for your agents

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Chat routing

Route incoming chats to the right team to boost efficiency

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Email routing

Categorise and route incoming emails to the right team

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Button dialogues

Build flows with an intuitive visual dialogue builder

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Self learning

Get AI which continually learns and improves over time

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Chat automation

Automate up to 80% of inquiries, eliminating manual work

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Conversation logs

Manage and filter past chats to improve AI performance

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Agent analytics

Track and manage team KPIs with detailed agent analytics

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Chatbot analytics

Grow ROI by tracking and improving your AI automation level

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Actionable insights

Track case trends with analytics on customer inquiries

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AI model management

Complete toolkit to manage your production models

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Contextual conversations

Understand conversation context for more human conversations

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Named entity recognition

Detect product names and customer information in messages

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Clustering

Automatically identify common cases and processes

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Data augmentation

Augment and expand your AI training datasets

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Chat widget

Get a personalised chatbot and widget for your website

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Industry modules

Pre-made knowledge banks let you hit the ground running

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Product search

Let your customers browse your products directly in chat

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Discover the power of ultimate.ai

Register for a demo and one of our specialists will be in touch to show you ultimate.ai can transform your business.

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Send us a message and one of our team members will reach out.