Automate
Automate your customer service
Free your agents and get instant ROI with customer service automation. Deflect up to 80% of repetitive inquiries and deliver 24/7 multilingual customer support.
Automate your most repetitive customer service requests with seamless handoff to agents
Automate
Repetitive cases are automated
Augment
Complex cases are handed to agents who get AI guidance
Analyse
Managers see real time analytics
Provide 24/7 multilingual customer support across chat, email and social
Chatbot
Deflect up to 80% of repetitive requests with conversational AI
Build and manage your own chatbot with ease. Automate up to 80% of your repetitive support requests. Free your agents to focus on higher value work.
Automate processes
API connections for end-to-end process automation
60% of agent time is spent searching through backend systems. Free your agents by connecting your APIs, to instantly retrieve customer details like delivery times, product specs and password resets.
Agent handoff
Handoff complex cases and sales opportunities to agents seamlessly
ultimate.ai is natively integrated into your existing CRM. Get AI which understands when an customer service agent is needed and loops them in with ease. Keep customer experiences exceptional, with seamless agent handoffs for key customer requests.
We launched in early December and by Christmas ultimate.ai was automating +80% of customer requests in our Christmas chat line. It was a no brainer! Lasse Huttunen, Director of Strategy & Development, Posti
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80% automation of repetitive cases
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24/7 Posti provides round the clock support
Self learning
Self learning AI means your automation level keeps growing over time
After handoff, Augment continues to support your agents and learns from their answers to grow your automation level. Get customer service automation which increases effortlessly and see your ROI rise month over month.
Language support
Support your customers 24/7 in their native language
The world's leading provider of multilingual customer service automation. No more compromising on quality. Take industry-leading experiences global, with AI that finally speaks your customer's language.
