How to get started with an AI-powered intelligent virtual agent
While it used to take a lot of resources and human-power to set up an AI chatbot and design sophisticated dialogue flows, it's now easier than ever. The recent advancements in generative AI and large language models (LLMs) mean that you can set up an intelligent virtual agent for customer support in just a few minutes. Here's how it works with our generative AI-powered tool, UltimateGPT:
- You enter the URL of your public help center
- AI analyzes your help center content
- Your custom-built bot is generated in just a few minutes
- You can test the bot in a demo environment, or go live on your website right away
Intelligent virtual assistants and customer service
By introducing intelligent virtual agents, businesses can dramatically improve their customer service processes. The entire process of dealing with customer queries is streamlined: there is no need to be waiting in queues to speak to an agent, and IVAs can respond to queries at any time. The impact that this has on customer experience is massive. Waiting in long queues either on the phone or for live chat support often leaves customers with a negative perception of the business. But companies that have adopted virtual agents can almost completely eliminate wait times and help customers access the information that they require in a heartbeat.