Intelligent virtual assistants and customer service
By introducing intelligent virtual agents, businesses can dramatically improve their customer service processes. The entire process of dealing with customer queries is streamlined: there is no need to be waiting in queues to speak to an agent, and IVAs can respond to queries at any time. The impact that this has on a customer's experience is massive. Waiting in long queues either on the phone or for live chat support often leaves customers with a negative perception of the business. But companies that have adopted virtual agents can almost completely eliminate wait times and help customers access the information that they require in a heartbeat.