Cutting edge research into trends that will improve customer happiness and experience in 2020. We asked CX-futurologist Dr. Nicola Millard as well as European Managing Director at Freshworks - Arun Mani and Customer Service Lead at Superbet - Alina Tirlea on their predictions for customer service. The result: The Ultimate Guide to Navigating Customer Service in 2020. Use it to beat out your competition and to knock the socks off your customers in the coming year.
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