Ultimate is now a Zendesk company Meet our all-new AI agents

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Transform how you handle tickets

  1. Route

    Maximize efficiency and save agent hours with automated routing. Our AI agents understand exactly what your customers are asking and instantly send each query to the right department.

    See our AI in action
  2. Enrich

    Drive down handle times and free up your agents for more valuable tasks with intelligent ticket triage. Connect the bot to your CRM to automatically tag, label, merge, and pre-fill inquiries.

    Explore our CRM integrations
  3. Reply

    Cut cost per interaction and offer 24/7 support with a multilingual AI agent that provides accurate and instant responses to customers, in 109 languages.

    Contact sales

Maximize efficiency and save agent hours with automated routing. Our AI agents understand exactly what your customers are asking and instantly send each query to the right department.

See our AI in action
Routing-1

Drive down handle times and free up your agents for more valuable tasks with intelligent ticket triage. Connect the bot to your CRM to automatically tag, label, merge, and pre-fill inquiries.

Explore our CRM integrations
Enrich-Ticket

Cut cost per interaction and offer 24/7 support with a multilingual AI agent that provides accurate and instant responses to customers, in 109 languages.

Contact sales
Reply

Why you need AI-powered ticket automation

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Increase operational efficiency

Clear your ticket backlog, instantly resolve simple requests, and benefit from intelligent triage — allowing agents to solve complex issues faster.

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Deliver CX that builds customer loyalty

Pull information from your CRM and other systems to create personalized experiences that keep customers coming back again and again.

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Build a scalable support department

Future-proof your support by giving agents the tools they need to easily manage high ticket volumes and seasonal surges.

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See near-instant results

Go live fast and benefit from Ultimate and Zendesk’s ongoing support to help deliver the highest automation ROI.

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Maximize your automation ROI

Combine your AI-powered ticket solution with chat automation to further drive down costs across your entire support department — and even create opportunities for direct revenue generation. Ultimate’s AI agents work across all digital channels, including social media and messaging apps.

Get started with AI-powered ticket automation