Ticket automation: your new strategy to beat the backlog blues

Product Launch

Tickets may not be the latest customer service technology, but email and webforms still represent the highest volume channels for a lot of support teams. In fact, in 2022, 57% of customers still rate email as their preferred support channel.

At this free digital event, you’ll:

Learn the best practices for harnessing the power of automation to transform your support inbox from global leaders in support and automation, Ultimate and Freshworks
Discuss the problems that huge amounts of backlog cause customer support teams and the opportunity automation presents
See a live demo of Ultimate and Freshdesk’s new ticket automation solution
Hear from leading global brands who’ve used our ticket automation solution to slash their backlog

Watch the on-demand recording.

In this event you’ll hear from industry experts

Sarah Al-Hussaini

COO & Co-Founder, Ultimate

Ronald Gerber

Head of Customer Support, Tomorrow

Mai Belbesy

Product Manager, Ultimate

Colin Crowley

Senior Director Customer Success, Freshworks

Maeve Condell

Customer Success Lead, Ultimate

Will McInnes

CMO, Ultimate

Explore our other resources

Don’t Make Me Wait: 4 Benefits of Customer-Centric Ticket Automation

Making your customers wait ruins their customer experience. Ticket automation delivers instant replies, CRM ticket updating, and happier customers.

How to Recession-Proof Your Support

Author & CX expert Shep Hyken offers practical advice on how brands can deliver incredible CX, while weathering the storm of challenging economic times.

The Ultimate Guide to Customer Service Chatbots

In this free guide, you'll learn how to install, train, and automate your first customer service chatbot to transform customer service as you know it.

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