Ticket Automation: Your New Strategy to Beat the Backlog Blues

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Learn how to slash your ticket backlog, clear your support inbox, and resolve your customer requests faster.

Our Ultimate Experts


Sarah Al-Hussaini

COO and Co-founder, Ultimate


Ronald Gerber

Head of Customer Support, Tomorrow

A star

Mai Belbesy

Product Manager, Ultimate


Colin Crowley

Senior Director Customer Success, Freshworks


Maeve Condell

Customer Success Lead, Ultimate


Will McInnes

CMO, Ultimate

Tickets may not be the latest customer service technology, but email and webforms still represent the highest volume channels for a lot of support teams. In fact, in 2022, 57% of customers still rate email as their preferred support channel.

At this free digital event, you will:

  • Learn the best practices for harnessing the power of automation to transform your support inbox from global leaders in support and automation, Ultimate and Freshworks
  • Discuss the problems that huge amounts of backlog cause customer support teams and the opportunity automation presents
  • See a live demo of Ultimate and Freshdesk’s new ticket automation solution 
  • Hear from leading global brands who’ve used our ticket automation solution to slash their backlog

Save your seat today to join us on July 5.

Looking for more inspiration?

Check out the archive of all our past digital events.