CS trends 2023: How leading customer support teams are leveraging AI in 2023

Consumers today are more willing than ever to engage with brands through automated interactions if it means they can instantly find the answers they need, whenever they want. And this comes across in the data. 92% of respondents to our 2023 trends survey reported that their trust in AI had increased over the past 12 months.

As this trust reaches new heights, more and more businesses are implementing AI-powered automation solutions across diverse industries and in new, evolved use cases. The Gartner hype cycle doesn’t lie: automation has truly hit mainstream adoption. Join us to discover how leading support teams are leveraging AI in 2023 — and how the rise of LLMs and generative AI might reshape the support automation space in the near future.

In this event you’ll hear from industry experts


Naomi Rankin

Global Customer Care Manager, Lush

James Longbotham, Ultimate's Senior Solution Consultant

James Longbotham

Senior Solution Consultant, Ultimate


Antje Gallo

Head of Enterprise Customer Success, Ultimate

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