Conversational AI for customer support: How to make it work for you

Conversational AI has now reached the mainstream. Our Customer Service Trends report indicates that trust in AI has grown 93% among respondents, and that customers increasingly prefer to self-serve over speaking with a company representative. Especially with the rise of ChatGPT, it’s no surprise that  businesses are interested in harnessing the power of this futuristic technology. Yet, you may still be wondering how exactly you can use conversational AI to supercharge your own CX.

Join us for this online event where we’ll demystify the tech behind conversational AI and talk about actionable tips for implementing it to enhance your customer support. In this discussion, you’ll learn conversation design best practices from CDI Services' Creative Director, Jasper Klimbie. You’ll also hear from Marika Sarén, our Lead Automation Consultant, on how Ultimate applies best practices in conversation design to provide the best possible automation experiences.

Watch on demand.

Hear from industry experts:


Jasper Klimbie

Creative Director, CDI Services


Marika Sarén

Lead Automation Consultant, Ultimate


James Longbotham

Solutions Consultant, Ultimate

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