Conversation Design: How to Humanize Automated Support

A smiling man sitting inside a cafe with his laptop open in front of him.

We’ve all had frustrating chatbot interactions. But automation shouldn’t come at the expense of outstanding CX. At this free educational event, our automation and conversational AI experts covered how to design automated conversations that deliver the same quality of care as your human agents.

Your bot is an extension of your brand. And it’s likely the first interaction your customers will have with your company — so it’s crucial to make that experience a good one.

Here’s where conversation design comes in. By creating thoughtful, well-planned dialogue flows that keep customer experience front of mind, your bot can help deliver incredible automated support.

Our Ultimate experts


Reetu Kainulainen

CEO & Co-founder, Ultimate


Hans van Dam

CEO & Co-founder, Conversation Design Institute


Iveta Liaudanskaitė

Customer Support Automation Expert, TransferGo


Marika Sarén

Lead Automation Consultant, Ultimate


James Longbotham

Senior Solution Consultant, Ultimate


Joyce Yang

Product Manager, Ultimate

This free educational event covers:

  • What conversational design is and why it’s important
  • How to design bot-to-human conversations that drive business results and improve CX
  • A demonstration of how our dialogue builder enables advanced conversation design

Learn how to humanize your automated support