We’ve all had frustrating chatbot interactions. But automation shouldn’t come at the expense of outstanding CX. At this free educational event, we covered how to design automated conversations that deliver the same quality of care as your human agents.
Your bot is an extension of your brand. And it’s likely the first interaction your customers will have with your company — so it’s crucial to make that experience a good one.
Here’s where conversation design comes in. By creating thoughtful, well-planned dialogue flows that keep customer experience front of mind, your bot can help deliver incredible automated support.
This free educational event covers:
- What conversational design is and why it’s important
- How to design bot-to-human conversations that drive business results and improve CX
- A demonstration of how our dialogue builder enables advanced conversation design