Conversation design: how to humanize automated support


Your bot is an extension of your brand. And it’s likely the first interaction your customers will have with your company — so it’s crucial to make that experience a good one.

Here’s where conversation design comes in. By creating thoughtful, well-planned dialogue flows that keep customer experience front of mind, your bot can help deliver incredible automated support.

This free educational event covers:

  • What conversational design is and why it’s important
  • How to design bot-to-human conversations that drive business results and improve CX
  • A demonstration of how our dialogue builder enables advanced conversation design

Watch the on-demand recording.

In this event you’ll hear from industry experts


Reetu Kainulainen

CEO & Co-founder, Ultimate


Hans van Dam

CEO & Co-founder, Conversation Design Institute


Iveta Liaudanskaitė

Customer Support Automation Expert, TransferGo


Marika Sarén

Lead Automation Consultant, Ultimate


James Longbotham

Senior Solution Consultant, Ultimate


Joyce Yang

Product Manager, Ultimate

Never miss an event again

Subscribe to our email newsletter. No spam, just occasional insights from our AI and CX experts.