Measuring customer service can be tricky. Automation expert Djihed talks about what metrics are important and what success looks like.
![What Is Customer Satisfaction?](https://www.ultimate.ai/hs-fs/hubfs/What-Is-Customer-Satisfaction_2x.jpg?width=376&height=197&name=What-Is-Customer-Satisfaction_2x.jpg)
What Is Customer Satisfaction?
Customer satisfaction (or CSAT) is a metric to determine how satisfied a customer is with a product or service. Here's why it's so important.