Building on our commitment to GDPR compliance
On our way to SOC2 type 2 compliance, we have done everything in our power to optimize our risk management processes, advance internal governance structures, and keep our customer data secure and confidential. Most importantly, we are also GDPR compliant, meaning that we collect, store, and protect personal data in line with a comprehensive set of data protection regulations passed in the European Union in 2018.
Ultimately, the SOC2 certification is the natural result of our continuous efforts to solidify one of Ultimate’s core values: Trust. In an age where one big data scandal chases the next, wreaking havoc on our willingness to divulge personal information online, it is more important than ever to double down on the principle of safety first — even as hyper-personalization becomes increasingly indispensable in the customer service industry and beyond.
Don’t get me wrong — committing to the former does not mean having to sacrifice the latter. On the contrary: With baseline security and privacy measures like SOC2 and GDPR in place, we can make sure that hyper-personalization and automation can continue to work hand-in-hand to maximize customer experiences without ever having to worry about jeopardizing security or privacy.