Our New Partnership With Faye, for the Ultimate Customer Service Software Solution

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What do you get when you combine Ultimate’s industry-leading conversational AI platform with Faye’s software strategy expertise? We’ll tell you: a powerhouse of the CX software space.

Ultimate is proud to be partnering with Faye, a global leader in software strategy, deployment, integrations, and management. Faye is an award-winning company (crowned both Zendesk’s Vertical Solutions Partner of Year and SugarCRM’s Partner of the Year in 2022) that supports organizations to maximize the value they get from their customer service software. This allows their clients to deliver faster, more joyful CX.

Leading our customers to success, together

Customer experience is an ever-evolving field — and this can make it difficult for companies to stay competitive. Customers today expect fast, personalized, and joyful experiences whenever they interact with a brand. And in order to deliver this, support agents need access to the right tools and technologies to be able to meet these expectations.

Our new partnership with Faye will provide companies with an efficient and affordable way to streamline their customer support operations and provide outstanding CX.

“Combining our software expertise with Ultimate’s cutting-edge bot solution, we can enable our clients to take their CX to the next level.”

- Sarah Hurd, VP of Product and Marketing, Faye

Here’s what you can expect when you pair the power of Ultimate with Faye’s in-depth software know-how:

  • Powerful, integrated, AI-driven customer experience solutions
  • Giving our customers the context to better understand their customer’s needs and behaviors
  • Delivering fast, personalized, omnichannel support
  •  And fully automating common tasks and requests

“At Ultimate, we want to collaborate with forward-thinkers like Faye, who is as obsessed with delivering better and more optimized customer support processes as we are. This way, we can help our customers achieve their absolute best CX technology dreams.”

- Sylvain Mlodyszewski, Partnerships Lead, Ultimate

Let’s grow together