Why choose Ultimate?

Every customer support automation solution says they have a no-code platform that’s easy to use, integrates with your CRM, and uses ChatGPT. So what puts Ultimate above the rest?

109 languages supported at native fluency
Industry-leading AI, built in-house
Instantly effective custom-built bots powered by gen AI

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The world’s most CX-leading companies use Ultimate

Why automate your support with Ultimate

For the past 6 years, Ultimate’s industry-leading customer support automation platform has helped companies from in industries ranging from telco to travel improve customer satisfaction and increase efficiency with AI.

200 agent hours saved per week

93% CSAT score

€330K saved each year

The customer support automation platform you won't outgrow

What sets us apart from other automation providers? Our platform is tailor-made to evolve as your business does, so you’ll never need to switch or upgrade solutions. With Ultimate, you’ll benefit from our in-house R&D team who are continually innovating to bring you the latest AI technology, a platform that is flexible and customizable so it scales as needed, and a dedicated team of CS specialists to help you achieve your goals.

In-house AI innovation

Our in-house AI researchers constantly evolve our product to give you the benefits of the latest technology, like LLMs and generative AI, so you can create a bigger impact with less effort.

Engineered for your growth

Our solution seamlessly integrates into your existing tech ecosystem to connect and optimize every aspect of your operations and has the flexibility to evolve alongside you as your business grows.

Committed to customer success

We are customer support experts who will help create bespoke solutions to meet your exact business needs and continually collaborate to ensure you see the highest automation ROI.

AI solutions

Customizable solutions and in-house AI-research at the forefront of innovation

Off-the-shelf AI solutions
Configurability

Configurable tech that adapts and changes as you scale

Basic configurability
Customer success

Dedicated team of CS experts that will create custom solutions for you

One-size-fits all solutions
Multilingual capabilities

Language agnostic platform that understands 109 languages

Translation layer for multilingual interactions and/or limited language capabilities
Omnichannel automation

Automates all digital text-based interactions across chat, email, messaging and more

Limited omnichannel capabilities
LLM integration

Build a custom gen AI-powered bot in minutes by connecting UltimateGPT to your help center

No integration or simple ChatGPT plug-in

"Natural language processing is an utterly complicated field of AI but Ultimate's intuitive user interface and tools available makes creating a domain specific chatbot rather easy."

G2 Review
Verified User in Telecommunications, Enterprise (> 1000 emp.)
"I chose Ultimate due to its language capabilities and ease of dealing with them. Other bot companies talked at me, trying to tell me what I needed rather than asking me what I wanted."

G2 Review
James M., Enterprise (> 1000 emp.)
"The team is always willing to think with us and solve our problems. They spent a lot of time on the development of new features and listen to customer needs. They do not push customers to "buy more"."

G2 Review
Verified User in Retail, Small-Business (50 or fewer emp.)
"The team at Ultimate really wants us to be successful. Their onboarding process is beyond what I had imagined it to be, from kick-off until roll-out. [...] whenever there is an issue it gets solved right away."

G2 Review
Martin F., Head of Customer Support