Ultimate vs. Ada
Every customer support automation solution says they have a no-code platform that’s easy to use and integrates with your CRM. So what does Ultimate have that Ada doesn’t?
Here’s the full deep-dive on why brands choose Ultimate.
We take a unique, headless-first approach, so your bot works with all the tech you already use and sits as an agent within your CRM.
Our generative AI product, UltimateGPT, allows you to create a bot that’s custom-built on your help center in minutes.
We have offices across Europe, remote workers around the globe, and a hands-on CS team that speaks 10+ languages.
Our visual, intuitive tool is made to scale easily and create complex dialogue flows with advanced personalization.
We are SOC 2 Type-2 & GDPR compliant, with all data stored securely on Azure EU servers, so you know your customer data is safe.
Offer localized, multilingual support with our language-agnostic platform that understands 109 languages.
Taskrabbit evaluated many automation platforms — including Ada — to determine who could best meet their unique needs: providing localized support across regions and languages. This combined with ease of use and implementation is why they chose Ultimate.
Lush started out as support automation skeptics, but their support team was overwhelmed with email tickets. Once they saw Ultimate’s customer-centric approach and realized that automation actually gave them more time to engage with their customers, the team soon became AI enthusiasts.
“Ultimate is not just a chatbot but a flexible tool that has allowed us to do the following things rapidly: React to trends in contact reasons, use a data-driven approach to impact customer experiences, innovate and experiment to test new customer experiences and track how our users react.”
Madison H, Senior Manager, Chatbot Operations, Enterprise
“We were looking for a provider that integrates seamlessly with Zendesk and can do more than automate FAQs. Today we automate complex end-to-end conversations and processes, categorize tickets and help our agents navigate through their daily chats.”
Aditya J, Co-Founder & COO, Small Business
“Ultimate enables us to grant 24/7 support. Our support team is now able to concentrate on more complex topics. The biggest benefit is scalability. The bot instantly took 39% of all requests from the shoulders of our agents. That's the benefit of first-class onboarding.”
Martin F, Head of Customer Support, Mid-Market
Disclaimer: All the information mentioned above has been obtained from public sources. We have made every attempt to ensure that the information presented is free from any discrepancies and is accurate as of September 2023.