Press & Media

All the news that's fit to print: articles, awards, ultimate speakers, press releases, and our branding resources.

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Branding Resources

Official logos, images and other resources.



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Reetu Kainulainen (Co-founder & CEO), Sarah Al-Hussaini (Co-Founder & COO) and Markus Rautio (Co-Founder & Lead Developer). Please note that Co-Founder & CSO Jaakko Pasanen is not on the image.

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Looking for a keynote speaker or an expert to interview?

We are proud of the expertise each member of our team brings to our company. We want to share our knowledge. Our ultimate experts offer insights into the latest developments in AI and how they will impact customer service and experiences globally; the Future of Work; deep technologies; and more. 


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Reetu Kainulainen

Co-Founder and CEO

Reetu is CEO and Co-Founder of, the leading platform for customer service automation. He is mission-driven to transform how customer service works for brands and customers worldwide.

Reetu on LinkedIn
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Sarah Al-Hussaini

Co-Founder and COO

Sarah is an inspirational founder and role-model for many women in tech and AI. Her expertise covers a broad range of topics: from customer service automation to leadership and female empowerment.

Sarah on LinkedIn
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Markus Rautio

Co-Founder and CTO

Markus is a tech-expert with a passion for AI - especially natural language processing. Markus has a profound knowledge of how to build robust, enterprise solutions built upon deep technologies.

Markus on LinkedIn
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Jaakko Pasanen

Co-Founder and CSO

Jaakko is a leading mind in the area of practical AI development and research for natural language understanding. He speaks about neural networks, artificial intelligence and innovation through AI.

Jaakko on LinkedIn
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Tina Nord

Director of Marketing

Tina is a Marketing and communication expert who is passionate about women in tech and AI. She speaks at various conferences about Marketing, growth or AI strategy.

Tina on LinkedIn
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Joonas Suoranta

VP Customer Success

Joonas is an innovation enthusiast with a deep understanding of conversational AI. He and his team have built over 100 different conversational AI solutions for 11 languages.

Joonas on LinkedIn
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Mike McCarthy

Head of Sales

Mike is a sales leader and an expert in Europe’s leading customer service automation platform: Mike helps brands focus on what really matters: the customer.

Mike on LinkedIn
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Udi Miron

Head of Product

Udi has a strong background in product development and data analysis. He is an expert for AI-based products that deliver true business value.

Udi on LinkedIn
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Franziska Hempel

Lead Engineer

Franziska has more than 13 years of experience in web and frontend development for AI companies. She is passionate about women in tech, and designing and developing web products that users love.

Franziska on LinkedIn Press Reviews

Techcrunch scores $20M for a supportive approach to customer service automation

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Meet The 100 Most Innovative Startups of Germany

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Virtuaalista asiakaspalvelua kehittävä suomalaisyhtiö nappasi liki 17 miljoonan euron rahoituspotin – nousi yhdeksi korona-ajan voittajista

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AI Thority Raises $20 Million Series A Funding For Its AI-Powered Customer Service Automation Platform

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6 Millionen für KI-Plattform – Holtzbrinck Ventures investiert

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The best startups in Helsinki

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Why a Chatbot Alone Isn’t the Answer

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Keine Angst vor künstlicher Intelligenz im Kundenservice

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Sifted EU

The new world needs diverse founders more than ever

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Your Contact Person

Need help with your research on current customer service trends and technologies? Or looking for more insights into the AI industry and our work? Whether it’s online, TV, print or radio - we are happy to support you!


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Rebecca Shapiro

Head of Brand

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