At ultimate.ai, we've built a language-agnostic platform which augments customer service agent capabilities with Artificial Intelligence, to rapidly enhance their efficiency, reach and accuracy.
Our Suggestion Engine, trained on historical chat data, works in partnership with agents, providing real-time reply suggestions. Our AI learns from agent behaviours, increasing its accuracy through use. Ultimately, the most common questions will be fully automated, freeing agents to focus on the more complex cases.
Our technology is market-leading. We are a small team - based across Helsinki and Berlin - with a big vision and are growing rapidly. We’re backed by Techstars and VCs from Helsinki, Berlin and Paris. We’re proven; we’ve won major enterprise clients and are focusing heavily on our European expansion. This is an exciting opportunity to join a fast-growing startup at the get-go.
As a Machine Learning Engineer at ultimate.ai, you’ll be an integral part of the team from day one.
You’ll be involved in the development of our core AI technologies and constantly push its evolution. You’ll work closely with all members of the team to build, test and iterate quickly, with direct guidance from our CSO.
Things happen at breakneck speed at ultimate.ai and you’ll need to constantly think creatively how to deliver the core value proposition of each component as fast as possible. Our work is ever evolving so you’ll have plenty of opportunities to make your mark and take on increasing responsibility as time goes on.
We’re looking for a collaborative, innovative problem solver that takes pride in producing logical, simple and effective solutions to what are often very complex issues.
You’ll be our ideal candidate if...
To apply, please send your application (CV and examples of your work, if you have any) to Jaakko Pasanen at firstname.lastname@example.org.