Zendesk itself is one of Ultimate’s happy customers, so you know the integration is seamless
Instantly integrate your CRM and your virtual agent with just one click
Automate repetitive cases across both chat & tickets in Zendesk
Take your customer service global with 24/7 support in up to 109 languages
Manage your virtual agent with ease, no coding or development required
Your data is safe with us: we're GDPR and SOC 2 type 2 compliant
40% Automation rate
24/7 Chat support
Self-service chat automation and a seamless Zendesk integration helped UK-based stationery startup Papier scale successfully to the US and beyond.
95% Of backlog cleared
12,000 Emails automated
Fintech company Pockit needed a solution that would integrate with Zendesk Support to help clear their email backlog, so they turned to Ultimate's ticket automation solution.
Use AI to determine your most frequently asked questions, and then train your virtual agent to answer them
Your virtual agent ensures customers can continue the conversation and get human help when they need it
Automate tagging & updating custom fields to indicate contact reason, customer information, and more
Triage all tickets based on context, user type, working hours, priority, and more
Make conversing with your customers a breeze with buttons, link buttons, and image carousels supported
Reduce your backlog with automatic ticket creation, routing, replies and merging
Get a free personalized report on how to get started with automation. Discover your most common customer requests and how many hours of agent time you could save. Import your historical support conversations directly from Zendesk to analyze your support in seconds.
