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Zendesk
Customer service automation for Zendesk
Multilingual answer guidance and case automation in Zendesk. Deflect over 30% of tickets. Boost agent results. Deliver exceptional customer experiences.
100% Zendesk Experience
Make ultimate your automation platform to be champions of customer service
Automate
Automate repetitive cases and actions in Zendesk
Be there for your customers, anywhere, anytime. Our simple to use tools help you automate up to 80% of inquiries & tickets, eliminate manual work and streamline processes for your agents. All in over 100+ languages.
- Build and manage your own conversational AI.
- Automate repetitive cases across Chat, Email and Social
- API connections for end-to-end process automation
- Native Zendesk integration for seamless handoff to agents
- Provide 24/7 multilingual customer service
Augment
Guide your agents through complex cases
Suggest responses for your Zendesk agents in real time. Resolve cases faster and give higher quality support. Let your agents train your AI as they work, with each selection improving the accuracy of your automated and suggested responses.
- Reduce average handle times (AHTs) by over 30%
- Scale the number of cases agents can handle by over 25%
- Improve CX with more on-brand answers and happier agents
- AI keeps learning to grow your automation level
Analyse
Be agile with actionable customer service analytics
Use real-time insights into key customer inquiries and topic trends to improve your automation level, your customer experience and your business. Get analytics directly in your Zendesk Platform and your ultimate.ai Dashboard.
- Track AI and agent performance in real time
- Identify case volumes and trends
- Give your admins x-ray vision to tackle problems at the source, before they impact more customers
Trusted by leading brands
"Our most efficient customer service agent"
"Our virtual agent is a part of our customer service (team)"
"I'm truly excited to see where this will take us"
"The accuracy of the AI is outstanding"
Customer service automation for Zendesk in 3 easy steps
1
Speak to our experts
Chat to our team or download the ultimate.ai App from Zendesk Marketplace. Get customer service automation live in a few easy clicks.
2
Use data to train your AI bot
Train your AI automatically using your historical customer service data - no costly setup needed. Start generating ROI in days instead of months.
3
Automate your customer service
Automate repetitive cases and guide your agents with answer recommendations. Scale your team and improve CX with 24/7 multilingual customer support.
Complete toolkit for world-class customer service automation in Zendesk
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