Zendesk and Ultimate virtual agent

Deliver amazing customer experiences through a one-click integration with Zendesk Chat & Support that’s trusted by Zendesk itself

Why use Ultimate with Zendesk?

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Trusted by Zendesk

Zendesk itself is one of Ultimate’s happy customers, so you know the integration is seamless

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One-click integration

Instantly integrate your CRM and your virtual agent with just one click

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Support channels

Automate repetitive cases across both chat & tickets in Zendesk

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Multilingual support

Take your customer service global with 24/7 support in up to 109 languages

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No code, no problem

Manage your virtual agent with ease, no coding or development required

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Safety & security

Your data is safe with us: we're GDPR and SOC 2 type 2 compliant

Deliver personalized support

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Import historical data

Use AI to determine your most frequently asked questions, and then train your virtual agent to answer them

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Seamless agent handoff

Your virtual agent ensures customers can continue the conversation and get human help when they need it

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Improved workflows

Automate tagging & updating custom fields to indicate contact reason, customer information, and more

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Intelligent routing

Triage all tickets based on context, user type, working hours, priority, and more

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Rich messaging

Make conversing with your customers a breeze with buttons, link buttons, and image carousels supported

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Backlog grooming

Reduce your backlog with automatic ticket creation, routing, replies and merging

See Ultimate and Zendesk in action

Ultimate & Zendesk Integration
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Find your automation potential

Get a free personalized report on how to get started with automation. Discover your most common customer requests and how many hours of agent time you could save. Import your historical support conversations directly from Zendesk to analyze your support in seconds.

Analyze your support