Multilingual answer guidance and case automation in Genesys PureCloud. Deflect over 30% of tickets. Boost agent results. Deliver exceptional customer experiences.
Be there for your customers, anywhere, anytime. Our simple to use tools help you automate up to 80% of inquiries, eliminate manual work and streamline processes for your agents. All in over 100+ languages.
Suggest responses for your Genesys agents in real time. Resolve cases faster and give higher quality support. Let your agents train your AI as they work, with each selection improving the accuracy of your automated and suggested responses.
Use real-time insights into key customer inquiries to improve your automation level, your customer experience and your business. Get analytics directly in your Genesys PureCloud and your ultimate.ai Dashboard.
We chose ultimate.ai for the strength of their technology and their multi-language capabilities. Satu Karaksela, Digital Customer Services, Finnair
Tap into your historical data and train your AI automatically. No costly setup needed. Start generating ROI in days instead of months, with AI that keeps...
Most AI fails in complex languages. Not ours. Get AI which performs at native fluency in all languages and automate your customer service on a global scale.
Customer service automation with enterprise-grade security. Fulfill your security requirements and keep customer data safe, while harnessing the benefits of...