Genesys

Customer service automation for Genesys PureCloud

Multilingual answer guidance and case automation in Genesys PureCloud. Deflect over 30% of tickets. Boost agent results. Deliver exceptional customer experiences.

Improve experiences and save on headcount with end-to-end customer service automation

Automate

Automate repetitive cases and actions in Genesys

Be there for your customers, anywhere, anytime. Our simple to use tools help you automate up to 80% of inquiries, eliminate manual work and streamline processes for your agents. All in over 100+ languages.

  • Build and manage your own conversational AI
  • Automate repetitive cases across Chat, Email and Social
  • API connections for end-to-end process automation
  • Native Genesys PureCloud integration for seamless handoff to agents
  • Provide 24/7 multilingual customer service

Learn more about Automate

Augment

Guide your agents through complex cases

Suggest responses for your Genesys agents in real time. Resolve cases faster and give higher quality support. Let your agents train your AI as they work, with each selection improving the accuracy of your automated and suggested responses.

  • Cut average handle times (AHTs) by over 30%
  • Scale number of agent cases per hour by over 25%
  • Improve CX with more on-brand answers and happier agents
  • AI keeps learning to grow your automation level

Learn more about Augment

Analyse

Be agile with actionable customer service analytics

Use real-time insights into key customer inquiries to improve your automation level, your customer experience and your business. Get analytics directly in your Genesys PureCloud and your ultimate.ai Dashboard.

  • Track AI and agent performance in real time
  • Identify case volumes and trends
  • Give your admins x-ray vision to tackle problems at the source, before they impact more customers

Learn more about Analyse

You're in good company

Customer service automation for Genesys PureCloud in 3 easy steps

Install App 48

Install the ultimate.ai App

Chat to our team to get started with the ultimate.ai App. Get customer service automation live in a few easy clicks.

Self Learning 48

AI trains on your chat data

Train your AI automatically using your historical customer service data - no costly setup needed. Start generating ROI in days instead of months.

Rapid Deployment 48

Automate your customer service

Automate repetitive cases and guide your agents with answer recommendations. Scale your team and improve CX with 24/7 multilingual customer support.

We chose ultimate.ai for the strength of their technology and their multi-language capabilities. Satu Karaksela, Digital Customer Services, Finnair
  • +46% Faster first response times
  • +31% Faster average response times
  • +25% More cases handled per hour

Complete toolkit for world-class customer service automation in Genesys

More integrations

Salesforce

Customer service automation for Salesforce Service Cloud

Explore
Zendesk

Customer service automation for Zendesk

Explore
Freshworks

Customer service automation for Freshworks

Explore

Discover the power of ultimate.ai

Register for a demo and one of our specialists will be in touch to show you ultimate.ai can transform your business.

Book a demo

Get started with ultimate.ai

Send us a message and one of our team members will reach out.