When you integrate Ultimate’s powerful virtual agent platform with Dixa’s customer-centric CRM, these are the benefits you can expect to see
Experience fast, personalized, more joyful customer support — at any time of day, in 109 languages.
Give your team the tools they need to manage high volumes and seasonal surges, while freeing agents from repetitive, manual tasks.
Streamline operations, increase efficiency, and save costs with automation rates of up to 60%.
"Dixa is partnering with the leading AI experts at Ultimate so that we can provide the ideal blend of human interaction and self-service to customers."
Use our AI-powered Automation Explorer to determine your most frequently asked questions, giving you a data-driven roadmap of where to start automating.
Make chatting with your customers a joy using buttons, links, and image carousels to keep the conversation flowing — in 109 languages.
Automate tagging & updating custom fields to indicate contact reason, customer information, and more.
Offer even more personalization and empower your customers to self-serve by connecting your virtual agent with your back office systems.
Use our AI-powered Training Center to help your bot answer queries even more accurately as time goes on.
Build reports and evaluate your virtual agent's performance in our analytics dashboard.
Use our AI-powered Automation Explorer to analyze your past support data. It’ll produce a free personalized report that includes your most common customer requests and how many hours of agent time you could save by automating them.
