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AI for Telecommunications

Fast, effective chat support for telco customers

Automate your customer service. Free your agents to focus on high-value requests. Everything your contact center needs. And your customers expect.

Empowering the world's largest Contact Centers

Empower your customer service with AI built for telcos

Compensation 48
Ramp Up Your Resources

Automated customer service is a force multiplier. With AI, your new Intelligent Virtual Agent can handle unlimited repetitive customer requests – in an instant.

Respect 48
Leave High-Value Cases for Humans

Your products and packages are complex. Automating simple questions will save your agents for the more complex customer interactions such as up-selling.

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Provide Omnichannel Support

Now you can deliver automated responses to your customers on their favorite devices. Across chat and messaging platforms like WhatsApp, on any language.

Provide Instant Resolutions with our Intelligent Virtual Agent

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Chat Automation for Telco

Offer your telco customers 24/7 support

Our Intelligent Virtual Agent for Telco is powered by NLP to ensure human-like, real-time assistance for your customers.

  • Reduce support volume by deflecting repetitive and low-value inquiries
  • Instantly resolve more than 50% of customer issues
  • Provide 24/7 personalized, omnichannel support
  • Escalate intelligently to agents to resolve more complex issues

Show your customers they come first. Deliver the fast and efficient answers they want.

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Suggested Replies for Telco agents

Resolve more tickets every hour with AI-suggested replies

Our trained AI model for telco also provides agents with real-time response suggestions. They just need to click, edit and send. Faster agents will have more time to:

  • Propose upgrade and device solutions
  • Answer complex billing questions
  • Troubleshoot service and device quality issues

Free your agents from repetitive, time-consuming tasks and improve productivity and morale so they can deliver a great customer experience.

Get a personalised demo with one of our Telco Automation Experts

Automate Your Most Common Telco Questions

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Plans & Upgrades

Provide service information, instantaneously

  • Plan options
  • Service add-ons
  • Balance & Usage
  • Pricing & fees
  • Promotions & Discounts
  • Network coverage
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Customer Accounts

Update customer details, automatically

  • Update contact details
  • Check payments
  • Access bills and receipts
  • Channel management
  • Account and password resets
  • Contractual info
  • Devices & Equipment
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Product Support

Give customers the right support, quickly

  • Book technical appointments
  • Service interruption updates
  • Technical Agent Routing
  • Account and balance limitations

The first AI platform built for your Contact Center

Our Intelligent Virtual Agent integrates seamlessly with your existing workflows, for a unified customer experience. And because we take data protection seriously, we provide a fully containerized solution that can be deployed on-premise so no customer data ever needs to leave your systems.

Featured Customer

With ultimate.ai we are able to kill several birds with one stone: customers get a higher-level support system, our agents are more valued than ever, and we are significantly cutting costs. Janne Nieminen, Telia
30% Automation of chats routed through ultimate.ai
1:18 The bot saves the work of an 18-person team
2,835 hours of agent effort saved every month

More about AI in Telecommunications

Discover the power of ultimate.ai

Schedule a demo and one of our specialists will be in touch to show you how ultimate.ai can transform your business.

Get Started