AI for Retail e Commerce header v4 02

AI for eCommerce & Retail New

Delight shoppers with faster chat support

Try the leading customer service automation platform for eCommerce. Automate repetitive customer conversations in any language and lower your costs.

Empowering the largest contact centres in Europe

Why automate your customer service?

Compensation 48
Reduce Costs

Solve and deflect more tickets every hour, without increasing the team

Respect 48
Delight Shoppers

Support customers 24/7 with instant resolutions and hand over complex issues to the right agent

Contextual Conversations 48
Integrated to your CRM

Automate support processes with AI without having to change tools.

Automatically resolve your most common shopper requests

Chat Automation 48

Order Management

Typical order-related questions, automated

  • Track order status
  • Change delivery details
  • Manage missing items
  • Provide return labels
  • Handle refunds
Stock 48

Sales & Promotions

Shopping experiences, smoother

  • Manage coupons and promotions
  • Clarify payment methods
  • Edit shopping carts
  • Access receipts and invoices
  • Check product availability

Take your contact centre to the next level with

AI Chatbot for eCommerce

Help your shoppers with on-brand, immediate answers

Our AI-powered bot for eCommerce supports your customers whenever they need: 

  • Automate up to 80% of repetitive shopper requests
  • Handle seasonal retail spikes
  • Provide 24/7 support to store visitors, chat or social
  • Offer shoppers an easy agent-handoff

Because your agents’ time is better spent on more complex, high-value shopper experiences.

Agent Suggestions

Improve agent productivity with AI-suggested responses

With our trained AI for eCommerce, agents see real-time answer recommendations.

  • Personalized, faster on-brand support
  • More eCommerce queries handled per hour
  • Shared chat transcript between bot and agent

Your support team is optimized while store visitors and their shopping carts get the attention they deserve.

The only AI platform that sits in your CRM

Customer service automation doesn’t have to be complicated.  With a seamless integration into your favorite CRM, agents have all they need at their fingertips and won't need to waste time with switching systems.


Lasse Huttunen
We launched in early December and by Christmas was automating +80% of customer requests in our Christmas chat line. It was a no brainer! Lasse Huttunen, Director Strategy&Development, Posti

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