Reduce Costs
Solve more tickets without increasing the team
Automate
Automate your customer service
Augment
Response suggestions for agents
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Features for intelligent customer service
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Integrate ultimate.ai seamlessly with your CRM
Pricing
World-class automation with simplified pricing
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AI for eCommerce & Retail
Transform customer returns into return customers
ultimate.ai's customer service automation platform takes some work off your agents' hands. Automate repetitive shopper requests in any language and lower your costs.
Empowering the worlds largest contact centres
Customer Service Automation for eCommerce
Delight Shoppers
Support customers 24/7 with faster replies and hand over complex issues to the right agent
All within your CRM
Elevate your support processes without changing tools
AI Chatbot for eCommerce
Delight shoppers with on-brand, immediate answers
Automate your written eCommerce conversations - with an AI bot that supports your customers whenever they need it:
- Automate up to 80% of repetitive shopper requests
- Handle seasonal retail spikes
- Provide 24/7 support to store visitors, chat or social
- Offer shoppers an easy agent-handoff
Because your agents’ time is better spent on more complex, high-value shopper experiences.
Agent Suggestions
Improve agent productivity with on-brand responses
With our trained AI for eCommerce, agents see real-time answer recommendations. That way, your conversations turn to conversions faster.
- Personalized, faster on-brand support
- More ecommerce queries handled per hour
- Shared chat transcript between bot and agent
Your support team is optimized while store visitors and their shopping carts get the attention they deserve.
Instant resolutions to your shopper requests
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Order Management
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Sales & Promotions
Order Management
- Track order status
- Change delivery details
- Manage missing items
- Provide return labels
- Manage refunds
Sales & Promotions
- Manage coupons and promotions
- Clarify payment methods
- Edit shopping carts
- Access receipts and invoices
- Check product availability
Start automating shopper experiences today
The only AI platform that sits in your CRM
Customer service automation doesn’t have to be complicated. With a seamless integration into your favorite CRM, agents have all they need at their fingertips and won't need to waste time with switching systems.
We launched in early December and by Christmas ultimate.ai was automating +80% of customer requests in our Christmas chat line. It was a no brainer! Lasse Huttunen, Director Strategy & Developmt., Posti