Reduce Costs
Solve and deflect more tickets every hour, without increasing the team
Product Overview
Serve more customers faster, with intelligent virtual assistance
Features
Features for intelligent customer service
Pricing
World-class automation with simplified pricing
AI for eCommerce & Retail
Delight shoppers with faster chat support
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AI for eCommerce & Retail New
Delight shoppers with faster chat support
Try the leading customer service automation platform for eCommerce. Automate repetitive customer conversations in any language and lower your costs.
Empowering the largest contact centres in Europe
Why automate your customer service?
Delight Shoppers
Support customers 24/7 with instant resolutions and hand over complex issues to the right agent
Integrated to your CRM
Automate support processes with AI without having to change tools.
Automatically resolve your most common shopper requests
Order Management
Typical order-related questions, automated
- Track order status
- Change delivery details
- Manage missing items
- Provide return labels
- Handle refunds
Sales & Promotions
Shopping experiences, smoother
- Manage coupons and promotions
- Clarify payment methods
- Edit shopping carts
- Access receipts and invoices
- Check product availability
Take your contact centre to the next level with ultimate.ai
AI Chatbot for eCommerce
Help your shoppers with on-brand, immediate answers
Our AI-powered bot for eCommerce supports your customers whenever they need:
- Automate up to 80% of repetitive shopper requests
- Handle seasonal retail spikes
- Provide 24/7 support to store visitors, chat or social
- Offer shoppers an easy agent-handoff
Because your agents’ time is better spent on more complex, high-value shopper experiences.
Agent Suggestions
Improve agent productivity with AI-suggested responses
With our trained AI for eCommerce, agents see real-time answer recommendations.
- Personalized, faster on-brand support
- More eCommerce queries handled per hour
- Shared chat transcript between bot and agent
Your support team is optimized while store visitors and their shopping carts get the attention they deserve.
The only AI platform that sits in your CRM
Customer service automation doesn’t have to be complicated. With a seamless integration into your favorite CRM, agents have all they need at their fingertips and won't need to waste time with switching systems.
We launched in early December and by Christmas ultimate.ai was automating +80% of customer requests in our Christmas chat line. It was a no brainer! Lasse Huttunen, Director Strategy&Development, Posti
Start improving customer experience today