Ticket automation hero2

Ticket Automation New

Free your support inbox

Our AI-powered ticket automation frees you from repetitive and mundane support ticket tasks. So you can focus on the high-value work that matters most.

Curious to learn more? Watch our demo now

Supercharge your customer support team’s efficiency by automating repetitive tasks

Ticket automation lp

One-to-many customer support

Do more, with less time and resources

Reduce ticket backlogs and improve handling times by automating replies to recurring topics. Serve more customers, quicker - without compromising on quality.

Dashboard analytics ticket auto

Simplified customer service

Less distractions, happier agents

Free up agents’ time by automating manual and time-consuming tasks, from tagging, to updating, and to routing tickets - so your team can focus on delighting customers.

Jamie Hopper
In just two months, we were able to reduce about 95% of our support tickets backlog. We also reduced our response time from weeks to under two days, thanks to ultimate.ai’s Ticket Automation Jamie Hopper, Customer Service Manager, Pockit
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Transparent analytics

Stay in control with actionable insights

See what’s going on at all times, with a transparent view of automation rates, actions taken, and intent detection accuracy - for quick adjustments on the go.

Languages

Tailored to your needs

Intelligent replies driven by AI and NLP 

Reply to customers automatically in the languages you need, 24/7. The AI-based intent detection system is always learning and improving - so that replies sent to your customers are accurate and contextual.

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Since we started automating recurring tasks, we have significantly cut down on our backlogs. 70% of our tickets are tagged automatically. This has allowed us to focus on serving our customers better Ilaria Vilardi, Customer Service Manager, Clue
Integrations

Short time to value

See results before you know it

Integrate ultimate.ai with your Zendesk or Salesforce CRM platform in seconds. Set up workflows quickly and easily, guided by our in-house customer success team, to create a customer experience that delivers results.

How does it work?

CRM Integrations 48

1

CRM Integration

One-click integration with Zendesk or Salesforce CRM platform

Contextual Conversations 48

2

Identify top categories

We import and analyse your historical data to identify the most frequent topics (or FAQs)

Clustering 48

3

Build your workflows

Simply drag & drop to adjust the different ways of asking the same question.

Discover the power of ultimate.ai

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See ultimate.ai in action

Watch a Demo