Our AI-powered ticket automation frees you from repetitive and mundane support ticket tasks. So you can focus on the high-value work that matters most.
Reduce ticket backlogs and improve handling times by automating replies to recurring topics. Serve more customers, quicker - without compromising on quality.
Free up agents’ time by automating manual and time-consuming tasks, from tagging, to updating, and to routing tickets - so your team can focus on delighting customers.
In just two months, we were able to reduce about 95% of our support tickets backlog. We also reduced our response time from weeks to under two days, thanks to ultimate.ai’s Ticket Automation Jamie Hopper, Customer Service Manager, Pockit
See what’s going on at all times, with a transparent view of automation rates, actions taken, and intent detection accuracy - for quick adjustments on the go.
Reply to customers automatically in the languages you need, 24/7. The AI-based intent detection system is always learning and improving - so that replies sent to your customers are accurate and contextual.
Since we started automating recurring tasks, we have significantly cut down on our backlogs. 70% of our tickets are tagged automatically. This has allowed us to focus on serving our customers better Ilaria Vilardi, Customer Service Manager, Clue
Integrate ultimate.ai with your Zendesk or Salesforce CRM platform in seconds. Set up workflows quickly and easily, guided by our in-house customer success team, to create a customer experience that delivers results.