
How Superbet Increased Their First Response Times by 74%
Thinking digital-first, the leading sports betting and gaming operator in Romania incorporated AI to create an industry-leading customer experience.
Jackpots.ch landed a customer support jackpot with automation, using it to scale their multilingual support without extra staffing and to smoothly handle a sudden volume surge during Covid-19
iGaming, Grand Casino Baden's first ever online casino in Switzerland
Small country, many languages: German, English, Italian & French
11 employees - before and after automation
2,000 overall (60% German, 30% French, 5% each Italian and English)
Chat automation
Zendesk
After setting up their support with just email, Customer Service Manager Urs Klingler and his team began thinking about adding live chat as a channel. But they simply didn’t have enough agents to staff it.
Then, when Covid hit, volumes rose dramatically, and keeping up with emails and live chat requests was proving impossible for the agents.
So Jackpots.ch took the leap to chat automation with Ultimate.
Urs Klingler
Customer Service Manager, Jackpots.ch
to improve AHT and customer satisfaction
to improve availability and CX
to preserve costs and CX consistency
Urs Klingler
Customer Service Manager, Jackpots.ch
Automation saved the team from having to triple in size
Our AI can understand and respond to over 100 languages
Getting started in only a few weeks was easier than expected
Thanks to our one-click integration
Urs Klingler
Customer Service Manager, Jackpots.ch